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What does ISO 9001 mean to you, the customer?
It means that StarTech.com is a customer-focused organization striving to meet and exceed your expectations of experience and commitment to continuous improvement.
What does ISO 9001 mean to us, StarTech.com employees?
It means that StarTech.com’s quality management system creates a corporate culture wherein employees are encouraged to take initiatives to reduce waste, time, and cost to make processes more efficient and effective. It encourages us to think outside the box to identify and eliminate non-value added tasks.
StarTech.com’s Commitment to Quality:
- Reasonable Pricing
- Availability
- Understanding
- Quick Response
- Performance
- Ease of Use
- Environmental Responsibility
Quality is
- A product or service free of deficiencies
- A product or service that does what it is intended to do
- Delighting the customer, not just satisfying them
- The overall measure of a brand’s excellence
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