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Product Navigation    All Products New Products Product Specials Parts     I/O Cards     Power Supplies     Data Storage     Computer Cases     Fans and Coolers     Serial ATA (SATA)     USB and FireWire     Networking    + See All Cables     USB Cables     Powered USB     FireWire Cables     Network Cables     KVM Switch Cables     Gender Changers     SCSI Cables    + See All Audio/Video     Video Converters     Video Splitters     Video Extenders     A/V Switches     Cable Zen     A/V Cables    + See All KVM/Server Mgmt     KVM Switches     IP KVM Products     KVM Rack Consoles     KVM/Server Racks     KVM Switch Cables    + See All    Search by Vertical    Point-of-Sale    Security	Home   >   FAQ   Frequently Asked Questions General How can I find out the warranty for a product? How can I find a reseller in my area in Canada? How can I find a reseller in my area in the U.S.? If I need drivers for a StarTech.com part, where I can find it? What is the standard email/call turnaround time? Resellers        New Terms and Conditions effective May 1st 2005. End Users If I am an end user, how can I return a defective purchase? How can I get a quote for a custom cable and place an order? General How can I find out the warranty for a product? Go to StarTech.com website and type in the SKU in "Find Item" and it will bring up complete information on that particular item. In the right-hand column there will be a gold-seal graphic displaying how long an item is warrantied. Top How can I find a reseller in my area in Canada? To view a list of the Canadian Resellers, view our Where To Buy section. If you would like a list of resellers for a particular product, search the product and then click on the Where To Buy tab on the Item Detail page. Top How can I find a reseller in my area in the U.S.? To view a list of the U.S. Resellers, view our Where To Buy section. If you would like a list of resellers for a particular product, search the product and then click on the Where To Buy tab on the Item Detail page. Top If I need drivers for a StarTech.com part, where I can find it? Click Downloads on the top menu of the Web site. Select the type of download you require. Choose the device you're looking for drivers for and click it. If the driver is not available on the Web site please contact our friendly Technical Support team to request the drivers to be emailed to you. Top What is the standard email/call turnaround time? Standard turn around time for an email response is 24-48 hours. Turn around time for call response is 2 hours. Top End Users If I am an end user, how can I return a defective purchase? To return a part under warranty, please contact your place of purchase. They'll be more than happy to deal with your concern. If that is not possible, please complete the RMA form posted on our Web site. Click on the link below to find the form: www.StarTech.com/warranty Top How can I get a quote for a custom cable and place an order? Please view our Custom Cable Order Form. Top
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