3 Port 2b 1a Low Profile 1394 PCI Express FireWire Card Adapter

This card is natively supported in all operating systems listed on the product page, under the Technical Specifications tab. This means that the card should install automatically after physically connecting it.

If there are any issues with the functionality of the card after installation in Windows, refer to the following FAQ: https://www.startech.com/faq/firewire-cards-windows-legacy-driver-swap.

To confirm that Windows detects your expansion card, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your expansion card, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your expansion card is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

Your expansion card is listed according to the name of the chipset. To determine the name of the chipset of your expansion card, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

When you troubleshoot issues with a FireWire controller card, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• FireWire cables
• FireWire devices
• FireWire controller card

To test your setup components, try the following:

• Use the FireWire cables, devices, and controller card in another setup to see if the problem is with the components or the setup.
• Use a different FireWire cable, device, and controller card in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test the FireWire device and controller card, it is recommended that you do the following:

• Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. Check to see if your devices are listed under IEEE 1394 controllers.

• If you do not see the FireWire controller card listed in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#pci-pcie-cannot-boot-os-or-detect-windows.

If the FireWire card doesn't function after it has been physically installed in the computer, install the legacy FireWire driver. To install the legacy driver, complete the following:

1. Press the Windows key + R.
2. Enter devmgmt.msc.
3. Click OK.
4. In Device Manager, expand IEEE 1394 Bus host controllers.
5. Right-click on 1394 OHCI Compliant Host Controller.
6. Click Update Driver Software.
7. Click Browse my computer for driver software.
8. Click Let me pick from a list of device drivers on my computer.
9. Click 1394 OHCI Compliant Host Controller (Legacy).
10. Click Next.
11. When Windows has finished installing the driver, click Close.