Support

Product FAQs

Troubleshooting

Why is my device not detected after updating to Windows 10?

A Windows 10 update may prevent a Capture Device from being detected by your Computer. Enabling access to your Camera and Microphone will resolve this issue.

To enable access to your Camera:

  1. Click the Start icon.
  2. Click the Settings icon.
  3. Click the Privacy tile.
  4. Click Camera.
  5. Locate the slider that says Let apps use my camera. Toggle this slider to the On position.

To enable access to your Microphone:

  1. Click the Start icon.
  2. Click Settings icon.
  3. Click Privacy tile.
  4. Click Microphone.
  5. Locate the slider that says Let apps use my microphone. Toggle this slider to the On position.