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Product FAQs

Troubleshooting

How do I reset my device to the default factory settings?

To reset the device server, perform the following steps: 

  1. Disconnect any power sources from the device server. 
  2. Open the device server’s housing by removing the two screws from the device server (one screw is on each side of the device server). 
  3. Press and hold the Reset button until the device server beeps twice. 
 
Note: The Reset button on the outside of the device server is a hardware reset that reboots the device server.