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Product FAQs

Common Issues

Why do my windows resize/rearrange when I switch Computers?

The Display Data Channel (DDC) communication from the connected Computer can be disrupted. This causes the Computer to revert to a basic display configuration. Any windows open may resize and/or move to a single Display. This behavior is common among high-resolution or Multi-Display DisplayPort KVM Switches and is not exclusive to StarTech.com products.

To avoid this behavior, a DisplayPort EDID Emulator can be connected between the Computer and the DisplayPort KVM Switch. The DisplayPort EDID Emulator maintains the DDC communication to the connected Computer, which prevents the Computer from reverting to a more basic display configuration.