CustomerSupport FAQs

Before You Buy

How do I create an international account?

If you are located in a country that does not ship to, you will not be able to place an order with directly. To see if your country is a country that ships to, refer to the following FAQ: What countries does ship to?.

To create an international account, complete the following:

  1. On the website, click Login at the top of the page.
  2. Under Country/Region, select your country.
  3. Select your customer type from the list.
  4. Click Create Account.
  5. Complete all of the required information. The information that you have to provide varies depending on the type of customer that you are.
  6. If you agree to the terms and conditions, select the Terms and Conditions check box.
  7. In the field underneath the image, enter the characters that appear in the image (CAPTCHA verification).
  8. Click Create Account.

You can now place orders on For more information on how to place an order, refer to the following FAQ: How do I place an order online?.

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