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Product FAQs


In Windows Vista, 7 or 8, my video is cut off / shifted, or my text is shifted. What do I do?

If the video on the remote display is being cut off or shifted, try the following:

Lower the resolution, wait a few seconds after the resolution change has taken effect, then adjust back to your desired resolution.  This will force the screen to refresh itself and it should display normally.

If the image looks off and/or the text is offset, making certain features inaccessible, try the following: 

  1. Right-click on the desktop and select Personalize.
  2. Click Display on the bottom left of the window. 
  3. Ensure this is set to 100%.  Setting this to 125% or 150% will cause the text in the software for this unit to shift, and not fit correctly.