Support

Product FAQs


Why does my mouse pointer disappear on the secondary monitor?

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

  1. On your keyboard, hold down the Windows Key and press X.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check box from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows 7 / Vista

  1. Click Start.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows XP

  1. Click Start.
  2. Click Control Panel

Note: If your control panel is set to category view select Switch to Classic View

  1. Click Mouse.
  2. Click the Pointer Options tab.
  3. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.