Support

Product FAQs


My servers support a resolution I cannot set in the software. What do I do?

If you experience issues when you attempt to change your resolution, complete the following:

  1. Click Video > Advanced > Set DDC2B max resolution.
  2. Select your desired resolution.
  3. Do one of the following:
  • Unplug the VGA connections from the servers and then plug them back in again.
  • Turn off the SV231USBLC and then turn it back on again.