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Product FAQs

Product Returns (RMAs)

What is the return policy at StarTech.com?

StarTech.com offers a 30-day return policy from the date of purchase. The amount refunded will be equal to the price shown on the original invoice that was issued by StarTech.com. StarTech.com will not refund shipping and handling fees and you will be responsible for sending the products back to StarTech.com. Credit issued from an RMA is valid for 1 year from the date of issue.

Product returns may be subject to a 25% restocking fee. Product returns for orders purchased with a wire transfer are always subject to a 25% restocking fee. For more information about restocking fees, see What is a restocking fee.

When you return a product that you purchased directly from StarTech.com, you have the option to receive a refund or a replacement product.

Note: The return policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster; or any unauthorized disassembly, repair, or modification.