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Product FAQs

Troubleshooting

How do I reset my device to the default factory settings?

The VS421HDPIP can be reset back to factory defaults in two ways – through the web interface and through a Telnet command. To reset the device using the web interface, complete the following:

  1. Make sure that the VS421HDPIP is on the same network as your computer.
  2. In an Internet browser, enter the IP address of the unit. The default IP address is 192.168.5.155.

Note: This is the default IP address of the VS421HDPIP. If this has been modified, the new IP address will have to be used.

  1. Under Save/Factory, click Factory Default.

To reset the device using Telnet, complete the following:

  1. Open a Telnet session with the device.

Note: For more information on performing this, refer to the following FAQ: [vs421hdpip-connect-with-telnet].

  1. Enter the command DEFAULT.
  2. Press Enter.