Support

Product FAQs

Troubleshooting

I am experiencing issues while trying to use the included StreamCatcher software. What do I do?

Before you begin to troubleshoot StreamCatcher, make sure that you have tried to troubleshoot the video capture device by referring to the following FAQ: www.startech.com/faq/video_capture_cards_general_troubleshooting.

If you are unable to display or record video, complete the following in Device Settings:

  • Make sure that the input that you are trying to record or display is selected in Video Source.

  • Make sure that the video standard is set correctly for your region (for example, NTSC for North America, PAL for Europe, and so on).

  • If your audio is not working, make sure that you selected the correct audio source in Audio Source.

If the recorded video is poor quality, navigate to Record Settings and change the following settings to best suit your setup:

  • Record Resolution

    • High
    • Low
  • Record Mode

    • VBR (Variable Bit Rate) adjusts the bit rate based on the complexity of the video and saves space.
    • CBR (Constant Bit Rate) maintains the same bit rate regardless of complexity and offers the best recording quality.
  • Record Quality

    • The VBR quality level increases from 1 to 10, with 10 being the highest quality level.
    • The CBR quality level goes from 2 Mbps to 16 Mbps, with 16 Mbps being the highest quality level. 

If you are experiencing any issues with streaming, make sure that the following is true:

  • The target IP address is correct.

  • The correct protocol is selected.

  • You tested a low resolution and low bit rate to get the best performance.