StarTech.com

Dual-4K Monitor Docking Station - Dual HDMI, Dual DP, or HDMI & DP 60Hz - USB-C/USB 3.0

Add dual monitors (two 4K Ultra HD), multiple USB ports, GbE, and audio to your laptop, using this universal USB-C and USB 3.0 dock

Product ID: DK30A2DH

  • Expand the connectivity of your USB-C or USB-A equipped laptop with this universal USB 3.0 docking station
  • DisplayLink-6950 chipset supports dual 4Kp60 displays for USB-C and USB-A equipped laptops
  • Supports multiple combinations of dual 4K video with DisplayPort and HDMI monitors - Dual DisplayPort, Dual HDMI®, or HDMI and DisplayPort @ 60Hz
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  • Connect your peripheral devices with six USB 3.0 Type-A ports (backward compatible with USB 2.0 and 1.x)
  • Thunderbolt 3 port compatible
  • Gigabit Ethernet port adds wired network connectivity to your workstation
  • Separate 3.5 mm headphone and mic input audio jack ports
¥29,524 JPY exc tax
¥31,885 JPY inc tax

Overview

This dual-4K USB 3.0 docking station is the next generation in USB universal docking stations, working with both USB-C and USB-A port equipped laptops and supporting multiple combinations of Ultra HD 4K DisplayPort and HDMI monitors.

It’s Mac and Windows® compatible, making it the ideal accessory for your MacBook Pro, Dell XPS or other laptop.

Enhance productivity with a dual-4K video workstation

This dual-4K docking station helps improve your productivity by expanding the display capabilities of your laptop across two Ultra HD 4K monitors -- even if your laptop doesn't natively support 4K output. The docking station supports 4K low latency, high-resolution graphics on both video ports, using any combination of HDMI® or DisplayPort monitors.

With the dual-4K dock, you can connect:

  • 2x 4K DisplayPort displays at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz
  • 2x 4K HDMI displays at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz

  • 1x 4K DisplayPort + 4K HDMI displays at 4096 x 2160 resolution @ 60Hz / 3840 x 2160 @ 60Hz

The docking station is ideal for producers, graphic and web designers, engineers, architects and many other professionals who work on advanced graphics applications. It offers a fast and easy way to maximize your laptop’s workable screen space, giving you three screens in total when coupled with your laptop’s display.

The truly universal docking station

Compatible with both Windows and MacBook computers, this universal laptop dock supports DisplayLink® technology and works with USB-C and USB-A enabled laptops. This means you can connect newer USB-C or Thunderbolt™ 3 laptops or extend the life of legacy USB 3.0 (Type-A) laptops. DisplayLink graphics technology works across computing platforms and connector types to provide a universal multi-display docking solution. The USB-C connector works seamlessly with DisplayLink to support high-resolution monitors, enabling two full 4Kp60 displays from a single USB connection. 

With its universal interface, the docking station can enable a single desktop setup to support different users at different times, no matter what type of computer or device is being used. The universal docking station allows one docking station to be used throughout the organization, for use with the latest Ultrabook™ and MacBook laptops, and Windows Pro tablets as well as older devices.

Providing both full backward compatibility and future proofing, it is the ultimate docking station solution for offices with mixed laptop deployment. 

All the connections you need

This USB 3.0 docking station lets you connect the peripherals you need, to transform your laptop into a powerful, fully capable workstation. With six USB 3.0 ports (USB Type-A), a Gigabit Ethernet port, plus separate 3.5 mm audio and microphone ports for multiple audio, you have all the connections you need to maximize performance.

To add laptop charging support for USB-C-equipped laptops, simply add the StarTech.com HB30C1A1CPD USB to USB-C adapter to extend this dock’s versatility.

The DK30A2DH is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

Expand the connectivity of your USB-C or USB-A laptop — compatible with MacBook Pro, Dell® XPS 15 and many other devices

Use one docking station throughout your organization - perfect for business, government, finance, marketing and sales environments

Ideal for professionals who work with highly detailed graphics or data-intensive applications, including graphic and web designers, videographers, animators, analysts and engineers (CAD)

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support Yes
Bus Type USB-C
USB 3.0
Chipset ID DisplayLink - DL-6950
VIA/VLI - VL813
Displays Supported 2
Fast-Charge Port(s) Yes
Industry Standards USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0/1.1
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions Single display - DisplayPort - 4096 x 2160 @ 60Hz / 3840 x 2160 @ 60Hz
Single Display - HDMI - 4096 x 2160 @ 60Hz / 3840 x 2160 @ 60Hz
Dual displays - DisplayPort and HDMI - 4096 x 2160 @ 60Hz / 3840 x 2160 @ 60Hz
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Connector(s)
Connector Type(s) 2 - DisplayPort Female
2 - HDMI Female
1 - USB Type-C (24 pin) USB 3.0 Female
1 - Ethernet Gigabit Female
6 - 9 pin USB 3.0 A Female
1 - 3.5 mm Audio
1 - Microphone Jack
Software
OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.11 to 10.13.3
Special Notes / Requirements
Note USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps.
A USB-C to USB-C cable and a USB-C to USB-A cable are included.
4K resolution is supported on both video ports. A 4K-capable DisplayPort or HDMI display is required to achieve 4Kx2K resolution
Extended displays are currently only supported with DisplayLink-based products on macOS 10.11 to 10.13.3. This may change in future versions.
System and Cable Requirements A host laptop with an available USB-C port or a USB-A port.
Indicators
LED Indicators 1 - Power
Power
Center Tip Polarity Positive
Input Current 1 A
Input Voltage 100 ~ 240 AC
Output Current 2 A
Output Voltage 20V DC
Plug Type N
Power Consumption (In Watts) 40W
Power Source AC Adapter Included
Environmental
Humidity 10~90% RH
Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -10°C to 70°C (14°F to 158°F)
Physical Characteristics
Cable Length 6 in [152.4 mm]
Color Black & Silver
Enclosure Type Aluminum and Plastic
Product Height 1.1 in [28 mm]
Product Length 8.9 in [226 mm]
Product Weight 10.6 oz [301 g]
Product Width 3.4 in [87 mm]
Packaging Information
Shipping (Package) Weight 30 oz [851 g]
What's in the Box
Included in Package 1 - docking station
1 - 1 m USB-C to USB-A cable
1 - 1 m USB-C to USB-C cable
1 - universal power adapter (NA/JP, UK, EU, ANZ)
1 - quick-start guide

Compatibility

View full OS compatibility
Windows® 7, 8, 8.1, 10
macOS 10.11 to 10.13.3

Certifications

Accessories

Product Support

Frequently Asked Questions

Before You Buy

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Installation

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Troubleshooting

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop Docking Station

  • USB peripherals

  • Ethernet Connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.