Support

Product FAQs

Orders

Can I make changes to my order?

If you want to make changes to your order, contact the Customer Service Advisory team as soon as possible.

  • If your order has not been processed, the Customer Service Advisory team will modify it accordingly.
  • If your order has already been processed for shipment, the Customer Service Advisory team will try to make the changes, but there is no guarantee that the order can be changed.
  • If your order has been shipped, changes cannot be made. Orders received before 17:00 Eastern Time in North America, or 14:30 Greenwich Mean Time in Europe and the United Kingdom on weekdays will ship the same day, provided the requested product is in stock at the time that the order is processed.