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Product FAQs

Installation

I am receiving an error when I try to install the drivers in Windows 8 64 bit. What do I do?

Some driver installation packages may require you to disable driver signature enforcement in Windows 8, which will allow unsigned driver packages to be installed on your system.

Note: Before you continue, save any open documents and close all open programs.

To disable driver signature enforcement, complete the following:

  1. Press the Windows key + C.
  2. Click Settings > Change PC Settings.
  3. In the left pane, click General.
  4. In the right pane, under Advanced startup, click Restart now.

When your system finishes restarting, complete the following:

  1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
  2. Press 7.

When your computer restarts, driver signature enforcement will be disabled and you can install your drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.