USB 3.1 (10Gbps) Standalone Duplicator Dock for 2.5" & 3.5" SATA SSD/HDD Drives - with Fast-Speed Duplication up to 28GB/min

No. StarTech.com drive duplicators perform a sector-by-sector copy, which means that the target drive must have the same sector size as the drive that is being copied. Source and destination drives must also have the same logical and physical sector size. This means 512n (512 native) and 512e (512 emulated) drives cannot be duplicated to 4Kn (4K native) drives, or vice versa.

Note: An exception to this guideline is that 512n (512 native) drives can be duplicated to 512e (512 emulated) drives, or vice versa, because the logical sector sizes are the same.

Yes, this device supports the TRIM command. If the OS issues a TRIM command, the command will be passed to the connected device.

StarTech.com hard drive and flash drive duplicators perform a sector by sector copy, which means that the target drive must be the exact same size (down to the sector) or larger than the hard drive or flash drive that is being copied. During a sector by sector copy, each individual sector is copied over to the target drive, regardless of whether or not any data is present. A 500 GB hard drive with 50 GB of data on it will take the same amount of time to copy as a 500 GB hard drive with 450 GB of data on it.

If you have two hard drives or flash drives that are listed as the same size but are different makes or models, you need to check how large both drives are down to the sector to ensure that the target drive is is the exact same size or larger.

Solid-state drives (SSDs) use SATA connectors to access power and transfer data. Any duplicator that can copy to or from SATA hard drives will work with a StarTech.com duplicator.

Note: If you use a dock to duplicate SSDs, keep in mind that the StarTech.com disk duplicators execute a sector by sector read and write. SSDs are rated by a number of reads and writes. Repeated duplication and sector by sector reads and writes of SSDs can reduce the life cycle of the drive.

Software-level encryption on the drive poses no issue to StarTech.com duplicators, as the duplicators copy encrypted data sector by sector over to the new drive.

Hardware-level encryption or BIOS level hard drive locks cause the duplication to halt and fail, as the drive is unable to read or write the sectors that are encrypted.

Duplication of Hidden Protected Area (HPA) Partitions or Extended Industry Standard Architecture (EISA) cause the duplicator to halt and fail, as the drive cannot read and write the protected partitions on the drive.

Note: Our UNIDUPDOCK, SATDOCK22RE and SATDOCK4U3RE do include the ability to copy HPA partitions, but the duplication is still dependent on how the HPA partition is written to the hard drive, whether or not it is encrypted and how it is encrypted.

StarTech.com duplicators were not designed to recover failing or damaged drives. If the duplicator encounters a corrupt or unreadable sector, the duplication halts and fails.

SATDOCK4U3RE, SATDUP13 ,and UNIDUPDOCK all include a function that allows the duplicators to skip over corrupt or unreadable sectors. However, if the duplicators encounter too many errors, they still halt and fail. If this happens, you will need third-party recovery software or custom-built recovery hardware to copy from a failing or damaged drive.

To determine if your hard drive will work in this device, on the product page, click the Technical Specifications tab, and do the following:

• Make sure that the device supports the storage size of your hard drive. If the storage size of your hard drive is larger than what the device was tested with, the hard drive will likely still work with the enclosure.
• Confirm that your hard drive uses the same interface type as the device. For example, IDE, SATA, or M.2.
• Make sure that the device supports the physical size of your hard drive, such as 2.5 inches or 3.5 inches.
• Verify that the power consumption of your hard drive doesn’t exceed the power output of the device. If you’re using multiple hard drives, make sure that the combined power consumption of all of the hard drives doesn’t exceed the power output of the docking station.

USB 3.1 is the most recent version of the USB (Universal Serial Bus) standard for connecting computers and electronic devices. It is capable of data transfer speeds up to 10Gbps, and while it can use the USB-C connector type, it can also use a variety of other connector types. To achieve USB 3.1 transfer speeds, your USB host connection, cables, and device must all support USB 3.1. USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). 

USB 3.0 is capable of data transfer speeds up to 5Gbps. USB 3.0 is also known as USB 3.1 Gen 1 (5Gbps).

USB 3.1 is backwards compatible with USB 3.0 and USB 2.0, except in the following scenarios:

• USB-B 3.1 cables are not compatible with USB-B 2.0 ports.
• Unless you use an adapter, USB-C ports or cables will not work with USB-A or USB-B ports or cables.
• Devices that require USB 3.1 transfer speeds of 10Gbps might not work with USB 3.0 or USB 2.0, or you might experience lower transfer speeds and impacted performance.
• Bus-powered USB devices that requires more power than what USB 2.0 can provide are not compatible with USB 2.0.

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To transfer data at speeds of 10Gbps, you need to confirm that the following components in your setup support USB 3.1:

• The USB host connection
• The USB cable
• The USB device and any subcomponents (for example, a hard drive docking station and the hard drives in the docking station)

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

The included USB cable for this USB 3.1 Gen 2 device has been tested and verified to perform at USB 3.1 Gen 2 speeds of 10Gbps.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

When you troubleshoot issues with a hard drive dock or duplicator, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• IDE, SATA, and eSATA cables
• Hard drives
• Hard drive dock or duplicator

To test your setup components, try the following:

• Use the cables, hard drives, and hard drive dock or duplicator in another setup to see if the problem is with the components or the setup.
• Use a different cable, hard drive, and hard drive dock or duplicator in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test the hard drive and hard drive dock or duplicator, it is recommended that you do the following:

Note: For a hard drive duplicator you may need to switch the device to PC mode (if available).

1. To check Disk Management, press the Windows key + R, type diskmgmt.msc, and press Enter. Check to see if your hard drive is listed.
2. Do one of the following:

• If the hard drive is listed with unallocated space, the hard drive needs to be reformatted. Right-click unallocated and click New Simple Volume. Follow the on-screen instructions to complete the reformatting.​

Note: Formatting a hard drive erases all of the data on it. Make sure that you back up all of your data before you reformat the hard drive. 

• If the hard drive is listed as healthy but does not have a drive letter, for example, C:, right-click healthy and click Change Drive Letter and Paths. Click Add, assign a drive letter, and click OK.

Note: A formatted hard drive will not show up in Computer or My Computer until it has a drive letter assigned to it.

This docking station allows the hard drive to enforce its own power state, as opposed to enforcing a power state that keeps the hard drive active at all times. Since most newer hard drives have low-power energy conservation modes, this will cause the hard drive to enter an idle state if it is not used for a certain amount of time. 

You do not need to format your target hard drive before you begin to duplicate it, because the target hard drive is automatically overwritten during the duplication process.

The hard drive duplicator copies the exact partition from the source drive to the target drive. Since it is required that you use a target drive that is equal or larger in size than the source drive a portion of the target drive appears as free space. You can append free space to the live partition on the target drive so that the full size of the drive can be utilized.

Note: A partition cannot be extended on an operating system drive that is in use. You must extend the partition when it not being used by the operating system, and ideally when it is still connected to the duplicator.

Extend a partition on a computer running Windows

Note: Do not extend a System Reserved partition. Only extend the primary partition, which is typically the largest in size and formatted with NTFS or FAT32.

After you have successfully duplicated a drive and the target drive is still connected to your computer system (for example, through the duplicator), complete the following:

1. Press the Windows key + R.
2. Type compmgmt.msc and click Ok.
3. In Computer Management, on the left side of the screen, click Disk Management.
4. Find the target drive. It will most likely be at the bottom of the list, have a partition that is the same size as the source drive, and have an unallocated area on the drive.
5. On the target drive, right-click the last partition on the right side of the screen and click Extend Volume.
6. In the Extend Volume wizard, click Next. By default, the remaining drive area is the amount of space used.
7. Click Next > Finish.

The primary partition on the drive now uses the entire drive area.

StarTech.com hard drive duplicators only read from the source drive and only write to the target drives while in standalone duplication mode .  A duplication that fails or halts will not cause a problem with the source drive.

You can use this device to duplicate an internal hard drive with the stand alone duplicator function if you remove the hard drive from the computer and connect it directly to this device.

If your setup components support USB 3.1 but you are experiencing slower transfer speeds than you expected, consider the following:

• A USB host connection with multiple USB 3.1 ports might not be able to support 10Gbps on each port simultaneously.
• The type of port on a device does not determine whether the device is capable of USB 3.1 speeds. A USB-C port might not support USB 3.1 speeds, while USB-A and USB-B ports might support USB 3.1 speeds.
• Any other devices that you include in your setup, such as an older hard drive in a USB 3.1 enclosure, might create a point of congestion and slow down transfer speeds.

To confirm the functionality of your USB host connection, its ports, and any other devices in your setup, refer to the information provided by the manufacturer.

Note: USB 3.1 is also known as USB 3.1 Gen 2 (10Gbps). Devices that support USB 3.1 should have the USB 3.1 symbol on them. If the USB 3.1 symbol does not appear on your USB source or device, refer to the information provided by the manufacturer to confirm whether the USB source or device support USB 3.1.

You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem.  You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.