Product FAQs

1. Close any video capturing software before you begin.

2. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.
   Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

3. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.

4. Press the Windows key + R, type devmgmt.msc, and press Enter to open the Device Manager.

5. Right-click the device that has “!” next to it, and click Update Driver.

   Note: If the driver is being recognized properly but there is still an error with it, it will be listed as USB EMP Audio Device.

6. Click Browse my computer for driver software.

7. Select the Let me pick from a list of device drivers on my computer option.

8. If a list of hardware types appears, leave the Show All option selected, and click Next.

9. Select the Have Disk option.

10. Browse to the extracted folder, open the Windows folder, the Twain Driver folder, and the Manual Driver folder.

11. Open the 32-bit or the 64-bit folder, depending on your system type.
    Note: To view your system type, click Start. Right-click Computer, and then click Properties.

12. Click the EMAUDIO (32-bit) file or the EMAUDIO64 (64-bit) file. Click OK, and then click Next.

To install the video drivers, complete the following:

1. Right-click the device that has “!” next to it, and click Update Driver.
   Note: If the driver is being recognized properly but there is still an error with it, it will be listed as USB 2861 Device.

2. Click Browse my computer for driver software.

3. Select the Let me pick from a list of device drivers on my computer option.

4. If a list of hardware types appears, leave the Show All option selected, and click Next.

5. Select the Have Disk option.

6. Browse to the extracted folder, open the Windows folder, the Twain Driver folder, and the Manual Driver folder.

7. Open the 32-bit or the 64-bit folder, depending on your system type.
   Note: To view your system type, click Start. Right-click Computer, and then click Properties.

8. Click the EMVIDEO file. Click OK, and then click Next.

If you are in North America, make sure that the Video Format is set to NTSC-M in the video capture software options. Also, make sure that you have you have the Video format set to capture from S-Video or Composite, depending on which you want to use.