Support

Customer Support Questions

Sales

There are three ways that you can buy StarTech.com products:

  • You can purchase products directly through the StarTech.com website by creating an account. For more information about how to create an account, see How do I create an account? and for how to place an order, see How do I place an order online.
  • You can purchase products through StarTech.com authorized resellers and distributors. Resellers and distributors are listed on the product page, directly below the product picture. Typically, distributors only handle requests from companies related to I.T. and established resellers, while resellers sell to the general public.
  • Many StarTech.com products are carried by local resellers.

A complete list of the online resellers, retailers, government and education vendors, and distributors can be found on the Where to Buy page on the StarTech.com website. To see which vendors are available in your area, select your country or region.

Note: If you are on the Canadian website, you will need to click Canada to view Canadian resellers and distributors.​

To view the price and availability of products, complete the following:

  1. On the StarTech.com website, make sure that your country is selected at the top of the page
  2. In the Product Search field, enter a product ID and click Search.
  3. After the product page loads, pricing and availability is displayed to the right of the product picture.

Note: If the availability of a product is zero, contact the Customer Service Advisory team for an estimated time of arrival. Similarly, if the amount available is close to the number that you require, contact the Customer Service Advisory team to make sure that they are able to allocate the products to your order.

Due to the volume ordered, StarTech.com offers products at a lower price to resellers and distributors. To receive the lowest price available, you should check pricing and availability of resellers and distributors.

Note: StarTech.com does not match prices of its resellers.

To find the drivers for a StarTech.com product, complete the following:

  1. On the StarTech.com website, click the Support tab.
  2. Under PRODUCT DRIVERS, MANUALS & DOWNLOADS, enter the product ID, and click FIND.
    Note: You can click Where do I find the Product ID? for assistance with locating your product ID.
  3. Click the product that you need the drivers for.
  4. Under Driver(s), click the hyperlink to download the driver package.

RoHS and Compliance Letters can be located on the Technical Specifications and Support tabs for each of our products. If there is a document or certification that you require not located on these tabs, contact the Customer Service Advisory team and indicate the product(s) in question and the certification(s) that you require.

For questions about HS codes and ECCN codes, contact the Customer Service Advisory team.

Note: Due to export regulations, some codes may not be available to all customers.

If you need a formal quote, contact the Customer Service Advisory team and indicate the products that you are interested in and the quantity that you require. If you would like a shipping charge quote, provide a ship-to address as well.

Volume discount quotes are considered when the total value of any one product in an order exceeds $3,000.00 USD or CAD, €2500.00, or £2000.00. For example, if you wanted to purchase 50 units of USB2VGAE3 and its Manufacturer’s Suggested Retail Price (MSRP) is $75.99 USD, you should request a volume discount quote because the total cost of USB2VGAE3 exceeds $3,000.00 USD.

To submit a request for a volume discount quote, complete the following:

  1. On the StarTech.com website, click the Support tab.
  2. Under Sales Support, click Request a Volume Discount Quote.
  3. Make sure that the country on the top of the screen reflects your location.
  4. Complete all of the required fields on the form.
  5. Under Order Details, provide an explanation about how you plan to use the products, for example, to resell or to integrate with other products.
  6. Enter the product ID and the desired quantity, as well as the target price that you are hoping to get.
  7. When you have completed the form, click Submit.

Note: When the form has been submitted and received, the StarTech.com Sales team will respond to you within 1 to 2 business days.

The ConXit Connection Wizard is a StarTech.com tool to help you identify, find, and get the part you need. To use ConXit, follow these steps:

  1. On the StarTech.com website, click the ConXit tab.
  2. To select what you are connecting from, on the left side of the page, click Select Connection.

Note: This is your source, such as a desktop or laptop computer.

  1. Click a filtering category and then a connection option.
  2. To select what you are connecting to, on the right side of the page, click Select Connection.

Note: This is your destination, such as a monitor or projector.

  1. Click a filtering category and then a connection option.
    Tip! To view a description of the connection types, click Visual Glossary.
  2. To filter the ConXit tool results, click any of the filtering options that appear before the search results. For example, in some search results you can filter by cable gender, length, or color.

To find the drivers for a discontinued StarTech.com product, complete the following:

  1. On the StarTech.com website, click the Support tab.
  2. Under PRODUCT DRIVERS, MANUALS & DOWNLOADS, enter the product ID, and click FIND.
    Note: You can click Where do I find the Product ID? for assistance with locating your product ID.
  3. Click the product that you need the drivers for.
  4. Under Driver(s), click the hyperlink to download the driver package.

To submit media inquiries, complete the following:

  1. Navigate to www.startech.com/mediainquiry
  2. Complete all of the required fields.
  3. Click Submit.

Note: To request products for review, follow the steps above.

To view StarTech.com press releases and sign up for a monthly newsletter, on the StarTech.com homepage, click Press Room.

Technical Support

Find answers to common technical support questions.

Product

Where do I find the Product ID?