Support

Customer Support Questions

Resellers

To apply to be a StarTech.com reseller, complete the following:

  1. On the StarTech.com website, click the Reseller Area tab.
  2. Under New Customers, click Create Account.
  3. If you meet the criteria listed, select the check box.
  4. Do one of the following:
    • To attach a scanned copy of your completed Resale/Exemption Certificate, select the first option and click Browse to attach your documents.
    • To fax your completed Resale/Exemption Certificate, select the I prefer to fax my registration instead option. Certificates should be faxed to 519-455-9425 and to the attention of the Customer Service Advisory team.
  5. Click Continue
  6. Under Account Type, do one of the following:
    • Select the I am a reseller signing up for the first time option.
    • Select the I am a current StarTech.com Reseller looking for a web login ID option.
      Note: If you are a current StarTech.com reseller, your account will be linked to your company purchasing account.
  7. Complete all required fields under Contact Information and Company Information.
  8. If you agree to the terms and conditions, select the Terms and Conditions check box.
  9. Complete the security verification.
  10. Click Create Account.

It usually takes up to 1 business day to process your application. The Customer Service Advisory team will email you when your application has been processed.

Reseller or integrator account applications are reviewed and responded to within one business day. StarTech.com may follow-up with you by email or phone if there are any additional questions about your application.

If you have not received a reply from StarTech.com within one business day, check your voicemail and your spam or junk mail folders.

After you submit your application, you can place an order right away, but your order will not be processed or shipped until after your application has been reviewed. 

If your company has been set up as a reseller with StarTech.com and you do not have a login, complete the following:

  1. On the StarTech.com website, click the Reseller Area tab.
  2. Under New Customers, click Create Account.
  3. If you meet the criteria listed, select the check box.
  4. In the Tax ID field, enter your tax ID.
  5. Do one of the following:
    • To attach a scanned copy of your completed Resale/Exemption Certificate, select the first option and click Browse. Follow the on-screen instructions to attach your documents.
    • To fax your completed Resale/Exemption Certificate, select the I prefer to fax my registration instead option. Certificates should be faxed to 519-455-9425 and to the attention of the Customer Service Advisory team.
  6. Click Continue
  7. Under Account Type, select the I am a current StarTech.com Reseller looking for a web login ID option.
  8. Complete all required fields under Contact Information and Company Information.
  9. If you agree to the terms and conditions, select the Terms and Conditions check box.
  10. Click Create Account.

Note: When the form is completed and submitted, the Customer Service Advisory team will verify the request and add you to your company's record.

To view your reseller pricing and availability, complete the following:

  1. On the StarTech.com homepage, click Login at the top of the page.
  2. Enter your username and password, and click Login.
  3. When you are logged into your account, each product page that you visit lists your price and the Manufacturer’s Suggested Retail Price (MSRP). The current availability is listed below the price.

Note: To download a price list that includes the product ID, product description, reseller price, and MSRP for all the StarTech.com active SKUs, contact the Customer Service Advisory team.

Authorized resellers are automatically set up to pay by credit card. StarTech.com accepts Visa, MasterCard, American Express, and Discover. Typically, prepaid credit cards do not work.

Resellers on net terms can pay by purchase order number instead of by credit card. Resellers on credit card terms may enter a purchase order number as well, but will still be directed to provide credit card information. If you are an authorized reseller and want to apply for net terms, navigate to the Reseller Area on the website and complete the Reseller Credit Application form. Resellers on Net Terms may pay by Purchase Order number instead of by credit card. Resellers on Credit Card Terms may enter a Purchase Order number as well, but will still be directed to provide credit card information.

Note: For resellers on net terms, a late fee of 1.5% will be charged monthly for invoices that are 10 days beyond payment terms. In the event of a bounced cheque (NSF), resellers will be charged a $25 handling charge.

StarTech.com sends daily email or mail invoices to all of the resellers that are set up on net terms. In order to pay your net account, you must send a payment by a wire transfer or a cheque with the amount invoiced within a certain amount of time based on the net terms agreement.

Note: If a net terms account is not paid on time, orders placed may be held until the account is paid down.

If your company name changed but your tax ID is the same, StarTech.com requires a Letter of Amendment stating that the name of your company changed. You can send this document to advisors@startech.com and the Customer Service Advisory Team will process the name change.

If your company name changed and you also have a new tax ID, you need to complete a new reseller application and upload your new tax certificate.

You have 90 days from the invoice date to initiate a stock rotation.

Technical Support

Find answers to common technical support questions.

Product

Where do I find the Product ID?