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Product FAQs

Before You Buy

Why isn't my product working in macOS 10.13.4?

There have been issues identified between DisplayLink powered USB video adapters and docking stations with macOS 10.13.4. At this time these products are incompatible with macOS 10.13.4. DisplayLink, a third party company that manufactures chipsets, is currently working on ways to address the issue identified in the current macOS release. StarTech.com is monitoring the situation and we will update our information as it becomes available.

If a system has updated to 10.13.4, reinstalling 10.13.3 or earlier is an option for advanced users to restore DisplayLink functionality: Revert to a previous macOS version.

For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our support page.