1 Port USB to RS232 DB9 Serial Adapter with Detachable 6ft USB A to B Cable

Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.

To allow the software, follow these steps after you've completed installation on your Mac:

1. Open System Preferences.
2. Open Security & Privacy.
3. Click the Allow button near the bottom of the General tab.

Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.

Some driver installation packages may require you to disable driver signature enforcement in Windows 8, which will allow unsigned driver packages to be installed on your system.

Note: Before you continue, save any open documents and close all open programs.

To disable driver signature enforcement, complete the following:

1. Press the Windows key + C.
2. Click Settings > Change PC Settings.
3. In the left pane, click General.
4. In the right pane, under Advanced startup, click Restart now.

When your system finishes restarting, complete the following:

1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
2. Press 7.

When your computer restarts, driver signature enforcement will be disabled and you can install your drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.

Some driver installation packages may require you to disable driver signature enforcement in Windows 8.1, which will allow unsigned driver packages to be installed on your system.

Note: Before you continue, save any open documents and close all open programs.

To disable driver signature enforcement, complete the following:

1. Press the Windows key + C.
2. Click Settings > Change PC Settings.
3. In the left pane, click Update & Recovery.
4. In the left pane, click Recovery.
5. Under Advanced startup, click Restart now.

When your system finishes restarting, complete the following:

1. Click Troubleshoot > Advanced options > Startup Settings > Restart.
2. Press 7.

When your computer restarts, driver signature enforcement will be disabled and you can install your drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.­­­­­­­

You may need to disable Driver Signature Enforcement in Windows 10 to use some driver installation packages. When you disable this feature, you can install unsigned driver packages on your computer.

Note: Before you continue, save any open documents and close all of your programs. You will need to restart your computer to disable Driver Signature Enforcement.

To disable Driver Signature Enforcement, complete the following:

1. Click the Windows icon in the taskbar.
2. Click Power.
3. Press and hold the Shift key and click Restart.

After your computer finishes restarting, complete the following:

1. Click Troubleshoot > Advanced Options > Startup Settings > Restart.
2. Press 7.   

When your computer finishes restarting, Driver Signature Enforcement will be disabled and you can install the drivers.

Note: When you restart your computer after you install your drivers, driver signature enforcement will be enabled again. This does not prevent your newly installed drivers from working, but does prevent any other unsigned drivers from being installed until driver signature enforcement is disabled.­­­­­­­

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Older applications that use serial communication often use legacy hardware addresses that do not work with PCI, PCIe, or USB to Serial products. We recommend contacting the software provider/support team to check if this is the case.

If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
 

Windows 10 / 8

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows 7 / Vista

1. Click the Start button and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Windows XP

1. On your desktop, right-click the My Computer icon and select Properties.
2. Click the Device Manager tab.
3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
4. Right-click the first USB Root Hub device and select Properties.
5. Click the Power Management tab.
6. Clear the box next to Allow the computer to turn off this device to save power.
7. Click OK to apply the setting.
8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB device after applying these settings to re-establish the connection.

Use a USB to Serial product that features COM Port Retention.  These products will store settings that are unique to the connected device in non-volatile memory, allowing you to retain the desired settings regardless of the USB Port to which the adapter is connected.