StarTech.com

HDMI and DVI Dual-Monitor Docking Station for Laptops - USB 3.0

Add HDMI® and DVI video, as well as audio and Gigabit Ethernet connection ports to a laptop computer through a single USB 3.0 port

Product ID: USB3SDOCKHD

  • HDMI and DVI video output with DVI to VGA adapter included
  • 10/100/1000 Mbps compatible RJ45 Ethernet port
  • Speaker and Microphone support via 3.5mm stereo mini-jacks
View More
  • Supports resolutions up to 1920x1200 on both video outputs simultaneously
  • 2 front panel USB 3.0 ports and 4 rear panel USB 2.0 ports
  • Fully compliant with USB 3.0 specifications, with support for transfer rates up to 5 Gbps
  • Supports the Windows® Aero® interface
  • Vertical, upright positioning saves desk space
  • Supports Windows, Mac, and Chrome OS
$ 103.314,00 CLP exc VAT
$ 122.943,66 CLP inc VAT

Overview

The USB3SDOCKHD Universal USB 3.0 Laptop Docking Station with DVI, HDMI, Audio and Ethernet adds dual video outputs, headphone and microphone jacks, as well as Gigabit Ethernet and additional USB 3.0 and USB 2.0 ports to a laptop computer, all from a single device and over a single SuperSpeed USB 3.0 connection.

Offering flexible dual video combinations right out-of-the-box, this versatile universal docking station features HDMI and DVI external monitor outputs, as well as an included DVI to VGA adapter. Plus, each of the video outputs provided by the docking station supports video resolutions up to 1920x1200 and HD video playback - an ideal solution for adding robust video capability while remaining conveniently mobile. 

An all-in-one mobile solution, the universal laptop docking station combines USB 2.0 and USB 3.0 hubs, headphone and microphone audio connectors and a Gigabit Ethernet RJ45 port into a single docking station, making it the perfect accessory for enhancing your laptop's capabilities. 

With an upright design, the dock occupies minimal desk space, so it's perfect for hoteling or hot desk environments. 

The USB3SDOCKHD is backed by a StarTech.com 3-year warranty and free lifetime technical support.

The StarTech.com Advantage

  • Flexible video output to extend or mirror your desktop at up to 1920x1200, with HDMI and DVI ports, plus included DVI to VGA adapter
  • USB 3.0 port replicator adds Gigabit Ethernet networking and audio (Headphone/Mic) from one device
  • The laptop docking station provides two additional USB 3.0 ports and four USB 2.0 ports to connect additional devices from a single USB 3.0 connection

Applications

Ideal for hoteling in shared workspaces, or for short-term hot desk applications

Add dual video outputs to a laptop or small form factor computer, where the video card cannot be replaced

Connect a wide variety of peripherals at home/office to a laptop and be able to instantly disconnect them all from a single USB connection

Turn a laptop into a multi-monitor workstation (up to 3 screens total) for increased productivity

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support No
Bus Type USB 3.0
Chipset ID DisplayLink - DL-3900
VIA/VLI - VL810
Terminus - FE1.1
Realtek - RTL8211E
Displays Supported 2
Fast-Charge Port(s) No
Industry Standards IEEE 802.3, 802.3u, and 802.3ab
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Digital Resolutions 1920 x 1200
Type and Rate USB 2.0 - 480 Mbit/s
USB 3.0 - 5 Gbit/s
Connector(s)
Connector Type(s) 1 - DVI-I (29 pin) Female
1 - HDMI (19 pin) Female
1 - RJ-45 Female
1 - USB Type-B (9 pin) USB 3.0 Female
2 - 3.5 mm Mini-Jack (3 Position) Female
2 - USB Type-A (9 pin) USB 3.0 Female
4 - USB Type-A (4 pin) USB 2.0 Female
Software
OS Compatibility Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
Mac OS® 10.6 to 10.13.3
Chrome OS v55+
Special Notes / Requirements
Note The DVI-I connector supports DVI-I signaling (digital and analog)
Extended displays are currently only supported with DisplayLink-based products on macOS 10.11 to 10.13.3. This may change in future versions.
System and Cable Requirements CPU: i3 Dual core 2.8GHz or better
RAM: 2GB or higher
Available USB 3.0 port
Indicators
LED Indicators 1 - Power (Blue)
1 - USB Hub Link (Blue)
Power
Input Current 0.8A
Input Voltage 100 ~ 240 AC
Output Current 4A
Output Voltage 5 DC
Plug Type C
Power Consumption (In Watts) 20
Power Source AC Adapter Included
Environmental
Operating Temperature 10°C to 40°C (50°F to 104°F)
Storage Temperature -10°C to 80°C (14°F to 176°F)
Physical Characteristics
Color Black
Enclosure Type Plastic
Product Height 7.7 in [195 mm]
Product Length 4.9 in [125 mm]
Product Weight 12.8 oz [362 g]
Product Width 2.8 in [70 mm]
Packaging Information
Package Quantity 1
Shipping (Package) Weight 32.8 oz [929 g]
What's in the Box
Included in Package 1 - USB 3.0 Docking Station
1 - 3.3 ft [1 m] USB 3.0 Cable
1 - DVI to VGA Adapter
1 - Universal Power Adapter (NA/JP, EU, UK, ANZ)
1 - Driver CD
1 - Instruction Manual

Compatibility

View full OS compatibility
Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10
Mac OS® 10.6 to 10.13.3
Chrome OS v55+

Certifications

Accessories

Product Support

Frequently Asked Questions

Before You Buy

Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types: 

Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).

Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.

DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.

Installation

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).

  1. Log in to the computer as the local administrator.
  2. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows typically saves the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads.
     
  3. Once the download is complete, extract the files from the zip file. (Right-click the DisplayLink.zip file, select Extract All and follow the on-screen instructions.)
  4. Select the appropriate folder for your operating system.
  5. Double-click Setup.exe.
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Once Windows has restarted, connect the USB laptop docking station to your computer.
  8. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Troubleshooting

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop Docking Station

  • USB peripherals

  • Ethernet Connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista 

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.