Product ID: DK30ADD
This USB 3.0 docking station for Mac and Windows™ laptops gives you display flexibility and the ports you need to maximize workstation performance. The cost-effective dual-monitor docking station provides many video output options including HDMI®, DVI and VGA (with adapter), and gives you six USB ports for peripherals, including two fast-charge USB ports.
The USB 3.0 dock expands the display capabilities of your Mac or Windows laptop. Set up dual displays by connecting to one HDMI and one DVI monitor. Plus, the laptop docking station includes a DVI to VGA adapter, so you can connect to a legacy VGA monitor.
Transform your laptop into a fully capable workstation. This USB 3.0 dock provides six USB 3.0 (Type-A) ports so you can easily connect your keyboard, external drives and other peripherals, from the single USB 3.0 host connection. Two of the USB 3.0 ports are always-on fast-charge ports, adding charge-and-sync flexibility for up to two mobile devices. The docking station also provides a Gigabit Ethernet port plus a 3.5 mm audio headphone port.
DK30ADD is backed by a StarTech.com 3-year warranty and free lifetime technical support.
|Warranty Information||Warranty||3 Years|
|Connector(s)||1 - Connector Type(s)||DVI-I (29 pin)|
|HDMI (19 pin)|
|3.5 mm Mini-Jack (3 Position)|
|USB Type-B (9 pin) USB 3.0|
|2 - Connector Type(s)||USB 3.0 A (Fast-Charge, 9 pin)|
|4 - Connector Type(s)||USB Type-A (9 pin, 5 Gbps)|
|Environmental||Operating Temperature||0°C to 40°C (32°F to 104°F)|
|Storage Temperature||-10°C to 70°C (14°F to 158°F)|
|Bus Type||USB 3.0|
|Industry Standards||USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0/1.1
|Chipset ID||DisplayLink - DL-3900
VIA/VLI - VL813
|Indicators||1 - LED Indicators||Power|
|Packaging Information||Shipping (Package) Weight||0.8 kg [1.8 lb]|
|Package Length||30.7 cm [12.1 in]|
|Package Width||14.0 cm [5.5 in]|
|Package Height||6.0 cm [2.4 in]|
|Performance||Maximum Data Transfer Rate||5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
|Maximum Digital Resolutions||Dual displays - HDMI + DVI - 2048 x 1152 @ 60Hz
Dual displays - HDMI 2048 x 1152 + VGA 1920 x 1200 @ 60Hz
|Type and Rate||USB 3.0 - 5 Gbit/s|
|Compatible Networks||10/100/1000 Mbps|
|Full Duplex Support||Yes|
|Physical Characteristics||Color||Black & Silver|
|Cable Length||1000 mm [39.4 in]|
|Product Length||21.6 cm [8.5 in]|
|Product Width||8.6 cm [3.4 in]|
|Product Height||3.1 cm [1.2 in]|
|Weight of Product||291.0 g [10.3 oz]|
|Power||Power Source||AC Adapter Included|
|Input Voltage||100 - 240 AC|
|Input Current||1 A|
|Output Voltage||20V DC|
|Output Current||2 A|
|Center Tip Polarity||Positive|
|Power Consumption (In Watts)||40W|
|Software||OS Compatibility||Windows® 7, 8, 8.1, 10, 11
macOS 10.10 - 10.12, 10.14 - 10.15, 11.0
|Special Notes / Requirements||System and Cable Requirements||A host laptop with an available USB-A port.|
|Note||USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps.|
|A DVI to VGA adapter is included.|
|What's in the Box||1 - Included in Package||docking station|
|USB 3.0 cable|
|DVI to VGA adapter|
|universal power adapter (NA/JP, UK, EU, ANZ)|
Laptop Docking Station | Mac & Windows® | DisplayPort & HDMI | 4K 60 Hz
Laptop Docking Station | Mac & Windows® | HDMI & DVI | DVI to VGA Adapter
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Laptop docking station
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
No, you cannot use this docking station to charge a connected laptop computer.
To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.
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