Product ID: DK30CH2DEP
This triple-4K dock for Mac, Windows and Chrome USB-C laptops helps you take productivity to a whole new level. With three 4K video connections, 100W Power Delivery, and 5x USB 3.0 ports, the USB-C dock is perfect for your MacBook, Dell XPS, Chromebook or other USB-C laptop requiring additional ports.
You can also connect the dock to your USB 3.0 laptop through a USB-A port, using a USB-C to A cable, such as the USB315AC1M(sold separately). Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported.
The 4K USB-C docking station lets you create a three-monitor Ultra HD workstation. Connect:
For high-resolution applications, you can connect the dock to a 5K display at 60Hz, using the two DisplayPort ports.
Using a single cable, the USB-C dock will power and charge power-hungry laptops, with up to 100W Power Delivery, and power your peripherals with its 150W power adapter.
This triple-monitor docking station lets you transform your laptop into a full-sized workstation. It gives you five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl. 1x Fast-Charge port), a Gigabit Ethernet port, headset jack, and separate 3.5 mm audio and microphone ports.
Developed to improve performance and security, StarTech.com Connectivity Tools is the only software suite on the market that works with a wide range of IT connectivity accessories. The software suite includes:
Advanced Windows Layout Utility: To setup and save custom windows layouts.
Mac Address Pass-Through Utility: To improve network security.
USB Event Monitoring Utility: To track and log connected USB devices
Wi-Fi Auto Switch Utility: Enabling users to quickly access faster network speeds via wired LAN.
For more information and to download the StarTech.com Connectivity Tools application, please visit: www.StarTech.com/Connectivity-Tools
The TAA compliant DK30CH2DEP is backed by a StarTech.com 3-year warranty and free lifetime technical support.
|Warranty Information||Warranty||3 Years|
|Connector(s)||2 - Connector Type(s)||DisplayPort (20 pin)|
|USB Type-C (24 pin, 5Gbps)|
|3.5 mm Mini-Jack (3 Position)|
|1 - Connector Type(s)||HDMI (19 pin)|
|USB 3.0 A (Fast-Charge, 9 pin)|
|3.5 mm Mini-Jack (4 Position)|
|Security Lock Slot|
|3 - Connector Type(s)||USB Type-A (9 pin, 5 Gbps)|
|Environmental||Operating Temperature||0°C to 40°C (32°F to 104°F)|
|Storage Temperature||-20°C to 60°C (-4°F to 140°F)|
|Industry Standards||USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
|Chipset ID||DisplayLink - DL-6950
Genesys Logic - GL3523
Genesys Logic - GL3523S
Texas Instruments - TPS65982
Parade Technologies - PS176
|Packaging Information||Shipping (Package) Weight||58.4 oz [1654.0 g]|
|Package Length||12.6 in [32.0 cm]|
|Package Width||6.3 in [16.0 cm]|
|Package Height||3.1 in [80.0 mm]|
|Performance||Maximum Data Transfer Rate||5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
|Maximum Digital Resolutions||1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz
1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz
Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
|Type and Rate||USB 3.0 - 5 Gbit/s|
|Compatible Networks||10/100/1000 Mbps|
|Full Duplex Support||Yes|
|Physical Characteristics||Color||Black & Silver|
|Product Length||10.6 in [27.0 cm]|
|Product Width||3.2 in [82.0 mm]|
|Product Height||1.3 in [3.4 cm]|
|Weight of Product||13.5 oz [382.0 g]|
|Power||Power Source||AC Adapter Included|
|Input Voltage||100 - 240 AC|
|Input Current||2.5 A|
|Output Voltage||20V DC|
|Output Current||7.5 A|
|Center Tip Polarity||Positive|
|Software||OS Compatibility||Windows® 7, 8, 8.1, 10, 11
macOS 10.9 - 10.12, 10.14 - 10.15, 11.0, 12.0
Ubuntu 18.04, 20.04
Chrome OS™ v55+
|Special Notes / Requirements||Note||Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.|
|4K resolution is supported on all 3 video ports. A 4K-capable display is required to achieve 4Kx2K resolution|
|If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)|
|USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps|
|5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions|
|The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A|
|DisplayLink docking stations and video adapters support more than one external display on Apple's M1-based Mac. Requires driver installation. Please contact StarTech.com support for a recommendation based on your specific setup.|
|System and Cable Requirements||USB-C enabled computer with an available USB Type-C port|
|What's in the Box||1 - Included in Package||Docking Station|
|Universal Power Adapter (NA/JP, ANZ)|
|Anti-Slip Rubber Pads|
Protect your laptop against theft with this convenient combination lock
USB-A to USB-C™ Cable | USB-IF Certified | USB 3.1 (10Gbps)
Eliminate clutter by connecting your PC directly to an HDMI display
Connect your HDMI® monitor or HDTV to a DisplayPort® equipped computer
Create high-resolution 4K x 2K connections with HBR2 support between your DisplayPort equipped devices
Connect your DVI monitor to a DisplayPort equipped computer
Connect a DVI monitor to a single-mode DisplayPort output from your computer
Eliminate clutter by connecting your PC directly to the monitor using this short adapter cable
Connect your PC to a VGA display and a discrete 3.5mm audio output
Connect an HDMI® equipped Laptop, Ultrabook, or Desktop Computer to your VGA Display, or Projector
Convert an HDMI® video signal to VGA, with discrete audio output
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Laptop docking station
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
Yes, you can use this laptop docking station to charge a laptop computer.
For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.
Check out our review guidelines.