Product ID: USB3SMDOCKHV
The travel docking station for laptops lets you transform your laptop or Ultrabook™ into a mobile workstation. It adds HDMI® or VGA video output, a USB 3.0 hub port, and a Gigabit Ethernet RJ45 port, through a single USB 3.0 host connection. The travel-friendly dock helps you overcome the port limitations of modern mobile computers, making it ideal for your laptop, Microsoft Surface™ Pro 4, Surface Pro 3, Surface 3, Surface Pro 2 or Surface Book.
Now, you can avoid the nuisance of carrying multiple adapters. By consolidating four essential connection ports into one convenient device, the travel dock is the the perfect laptop accessory. It features a lightweight, compact design that fits nicely into your travel bag and also features an integrated host connection cable that tucks neatly into the docking stations casing.
A versatile solution for connecting an additional display to your laptop, the travel docking station offers HDMI video output with audio, or VGA video output, providing two popular interfaces for connecting a television, projector, or monitor as a second display, with support for resolutions up to 2048x1152 (QWXGA). Leveraging the high-bandwidth (5Gbps) USB 3.0 interface to deliver flexible video output, a USB 3.0 hub port, and Gigabit Ethernet, you can quickly set up a multi-functional workstation while on the run, without sacrificing one of your laptop USB ports.
Setup is seamless and hassle-free; the travel dock will automatically download the latest driver when connected to Windows® system with an active network connection.
The USB3SMDOCKHV is backed by a StarTech.com 3-year warranty and free lifetime technical support.
Warranty Information | Warranty | 3 Years |
---|---|---|
Connector(s) | 1 - Connector Type(s) | USB Type-A (9 pin) USB 3.0 (5 Gbps) |
HDMI (19 pin) | ||
VGA (15 pin, High Density D-Sub) | ||
RJ-45 | ||
USB Type-A (9 pin) USB 3.0 (5 Gbps) | ||
Environmental | Operating Temperature | 0°C to 40°C (32°F to 104°F) |
Storage Temperature | -20°C to 70°C (-4°F to 158°F) | |
Humidity | 90% RH | |
Hardware | 4K Support | No |
Fast-Charge Port(s) | No | |
Displays Supported | 1 | |
Bus Type | USB 3.0 | |
Industry Standards | IEEE 802.3, IEEE 802.3u, IEEE 802.3ab USB 3.0 - Hub port supports USB 2.0/1.1 backward-compatibility |
|
Chipset ID | DisplayLink - DL-3700 | |
Indicators | 1 - LED Indicators | Link (Green) |
Activity (Yellow) | ||
Packaging Information | Package Height | 1.7 in [43 mm] |
Package Length | 5.6 in [14.3 cm] | |
Shipping (Package) Weight | 6.8 oz [192 g] | |
Package Width | 6.6 in [16.7 cm] | |
Performance | Maximum Data Transfer Rate | 5 Gbps (USB 3.0) 2 Gbps (Ethernet; Full-Duplex) |
Maximum Analog Resolutions | 2048x1152 (VGA) Lower resolutions are also supported. |
|
Maximum Digital Resolutions | 2048x1152 (HDMI) Lower resolutions are also supported. |
|
Type and Rate | USB 3.0 - 5 Gbit/s | |
UASP Support | Yes | |
Compatible Networks | 10/100/1000 Mbps | |
Auto MDIX | Yes | |
Full Duplex Support | Yes | |
Physical Characteristics | Weight of Product | 2.9 oz [82 g] |
Color | Black | |
Material | Plastic | |
Cable Length | 3.7 in [93 mm] | |
Product Length | 4.9 in [12.5 cm] | |
Product Width | 2.2 in [55 mm] | |
Product Height | 0.7 in [17 mm] | |
Power | Power Source | USB-Powered |
Software | OS Compatibility | Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10 macOS 10.6 - 10.12, 10.14 - 10.15, 11.0 |
Special Notes / Requirements | System and Cable Requirements | USB enabled computer system with available USB 3.0 port |
Note | Only a single video output can be used at one time, HDMI® or VGA. If a display is connected to each video output port at the same time, then the HDMI® port will take priority | |
Drivers for macOS systems are not automatically installed. Please see the support section for driver download. | ||
What's in the Box | 1 - Included in Package | USB 3.0 Mini Docking Station |
Driver CD | ||
Instruction Manual |
Extend your SuperSpeed USB 3.0 cable by up to an additional meter
Extend your USB 3.0 SuperSpeed cable by up to an additional 6 feet
Connect a DVI device to an HDMI® enabled device using a standard DVI-D cable
Connect DVI capable devices to HDMI®-enabled devices and vice versa
Connect your USB Type-C laptop to a USB legacy peripheral device, with this durable adapter
We are always ready to assist you with any questions you may have.
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Live Chat (opens in new window)Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).
Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.
To install your USB laptop docking station in Ubuntu 15.0 (kernel 3.16), you need to download the Dynamic Kernel Module Support (DKMS) package and the adapter driver.
To install the DKMS package, complete the following:
When the DKMS package is installed, complete the following:
Note: Ubuntu typically saves the files to the Downloads folder that is associated with your user account (for example, ~/Downloads).
Note: It can take several minutes to complete the installation. During this time, your display might flicker, but this is normal behavior. When the installation is complete, your Ubuntu desktop is extended to the additional monitor.
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 8 / 10
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC.
The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual.
You can also disable any NIC in Windows. Here is how you do this:
First click Start, or, in Windows 10 and 8, hold down the Windows key and press X. Then click Control Panel.
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Video cables
Video source
Video destination
Laptop docking station
USB peripherals
Ethernet connection
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Mozilla Firefox
Google Chrome
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
Windows XP
To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
To confirm that the Mac OS detects your USB device, complete the following:
You may need to refresh the System Information page after you plug in your device. To do so, press Command + R with the System Information page open.
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
No, you cannot use this docking station to charge a connected laptop computer.
To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.
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