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Troubleshooting

I received an error message stating that the Thunderbolt device I’m using is not certified for PC use. How do I resolve this issue?

If you receive an error message that your Thunderbolt device is not certified for PC use, try the following to resolve the issue:

  1. Click Start.
  2. Type Thunderbolt and click the search result.
  3. In the system tray, right-click the Thunderbolt icon.
  4. Click Settings.
  5. Clear the Only allow Thunderbolt Devices that have been certified for PC check box.