Universal Docking Station for Hard Drives - USB 3.0 with UASP

To determine if your hard drive will work in this device, on the product page, click the Technical Specifications tab, and do the following:

• Make sure that the device supports the storage size of your hard drive. If the storage size of your hard drive is larger than what the device was tested with, the hard drive will likely still work with the enclosure.
• Confirm that your hard drive uses the same interface type as the device. For example, IDE, SATA, or M.2.
• Make sure that the device supports the physical size of your hard drive, such as 2.5 inches or 3.5 inches.
• Verify that the power consumption of your hard drive doesn’t exceed the power output of the device. If you’re using multiple hard drives, make sure that the combined power consumption of all of the hard drives doesn’t exceed the power output of the docking station.

Note: For more information on how to detect an IDE hard drive, visit http://www.startech.com/faq/hard_drive_accessories_ide_detection.

Older IDE drives are not supported by current StarTech.com products. Typically, these drives were made earlier than the mid-to-late 1990s and are smaller than 1 Gigabyte in size.

There are a number of reasons that older IDE drives may not be detected, including the following:

• The drive uses PIO (Programmed Input/Output) mode and not DMA (Direct Memory Access).

• The drive is non-ATA or is using an ATA mode that predates the chipset's compatibility (usually older than ATA-4).

• The sector size is not 512 bytes.

Unfortunately there is no workaround in these situations. An older system or an older IDE controller card must be used to access older IDE drives.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Note: If you are using an IDE hard drive 1 Gigabyte in size or smaller, refer to the following FAQ: http://www.startech.com/faq/hard_drive_accessories_minimum_ide_hard_drive_size

If you are unable to detect your IDE (PATA) drive using a StarTech.com product, you may need to change the jumper settings on your drive. The jumpers switch the drive between Master, Slave, and Cable Select for most drives. A jumper is a small plastic piece that slides on top of two pins to electrically short them together.

When it does not mention what IDE drive configuration is required or if there is only one drive in the setup, the drive should be configured as Master. If Master is not working, try using the drive in Cable Select.

There is no standard position for the jumpers on IDE drives. On some drives, the jumper diagram is on the label that is on the top of the drive. On other drives, there are markings on the circuit board for CS, MA, and SL, which means a jumper shorts the pins vertically in that position. For more information, refer to the documentation provided by the manufacturer.

This docking station allows the hard drive to enforce its own power state, as opposed to enforcing a power state that keeps the hard drive active at all times. Since most newer hard drives have low-power energy conservation modes, this will cause the hard drive to enter an idle state if it is not used for a certain amount of time. 

1. The drive may be damaged. Test with a known-working drive, or test the drive directly to a PC.
2. The operating system on the computer may not support reading and writing to the file system on the docked hard drive or SSD.  Remember, Windows cannot read Mac or Linux file systems. Also, macOS can read but not write to NTFS drives.
3. If the drives came from a RAID (Redundant Array of Independent Disks), they would not be accessible in our docking stations.
4. If the drive uses 4Kn sectors, check the technical specifications of the docking station, and ensure it can read 4Kn drives.

When you troubleshoot issues with a hard drive dock or duplicator, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• IDE, SATA, and eSATA cables
• Hard drives
• Hard drive dock or duplicator

To test your setup components, try the following:

• Use the cables, hard drives, and hard drive dock or duplicator in another setup to see if the problem is with the components or the setup.
• Use a different cable, hard drive, and hard drive dock or duplicator in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test the hard drive and hard drive dock or duplicator, it is recommended that you do the following:

Note: For a hard drive duplicator you may need to switch the device to PC mode (if available).

1. To check Disk Management, press the Windows key + R, type diskmgmt.msc, and press Enter. Check to see if your hard drive is listed.
2. Do one of the following:

• If the hard drive is listed with unallocated space, the hard drive needs to be reformatted. Right-click unallocated and click New Simple Volume. Follow the on-screen instructions to complete the reformatting.​

Note: Formatting a hard drive erases all of the data on it. Make sure that you back up all of your data before you reformat the hard drive. 

• If the hard drive is listed as healthy but does not have a drive letter, for example, C:, right-click healthy and click Change Drive Letter and Paths. Click Add, assign a drive letter, and click OK.

Note: A formatted hard drive will not show up in Computer or My Computer until it has a drive letter assigned to it.