Product ID: DK30BACDD
This DVI dual-monitor docking station for laptops easily connects to your USB-C™ equipped laptop (Windows only), letting you create a full-size workstation that delivers display flexibility, fast charging, and desktop convenience to your home or office workspace.
It’s a vital laptop accessory for your USB Type-C™ equipped laptop, such as the Dell™ XPS™ 15, 13, or 12, as well as the Google Chromebook™.
USB-C is the next generation of universal connectivity, and the connectors are small, reversible, and easy-to-use. Most new laptops feature a USB-C or Thunderbolt™ 3 USB-C port, but they often lack other vital connectivity ports.
This dock adapts to your USB-C equipped laptop to deliver a variety of useful connectivity ports, including dual-DVI video output, five USB 3.0 ports, Gigabit Ethernet, and a headset jack.
Boost your productivity and add dual-monitor support to your workstation. With dual video, you can work faster by viewing more content at a glance and avoid the nuisance of rearranging or resizing multiple windows.
For extra display flexibility, we’ve included two DVI video adapters, so you can avoid the frustration and costs of purchasing additional products just to fit the displays you already use.
Now, you can leave the stress of interface limitations at the door by adapting to the most popular monitor types, right out of the box. With a range of video output options, the dock is ideal for hoteling or hot desking.
Charge your mobile devices faster, with or without a laptop connected to the dock. USB charging is convenient, fast, and accessible through two always-on USB fast-charge ports on the front of the dock. You can simultaneously maintain work efficiency, while adding charge-and-sync flexibility for up to two mobile devices (two tablets, or one tablet and one smartphone).
Now, you can easily fast-charge your devices and connect numerous USB peripherals through the integrated 5-port USB 3.0 controller. Perfect for external USB 3.0 hard drives, the docking station supports UASP-enhanced performance for faster data transfer rates, which means less waiting and more productivity.
With a single connection to your laptop or Ultrabook™, your required peripherals remain constantly connected. You can overcome laptop port limitations and reduce the hassle of constantly reconnecting devices (such as your wired Gigabit Ethernet connection), to create an organized and full-sized workstation with less clutter.
For greater host compatibility, you can also use the docking station with laptops that feature the more traditional USB 3.0 (USB-A) port, making it perfect for organizations that have a mix of different laptop makes and models. With the included cable and USB-C adapter, you can connect the dock to virtually any laptop, regardless of the laptop’s host USB port type.
Plus, for a clean and customized workspace you can position the docking station horizontally or vertically (tower), using the optional dock stand that’s included.
The DK30BACDD is backed by a StarTech.com 3-year warranty and free lifetime technical support.
|Warranty Information||Warranty||3 Years|
|Connector(s)||1 - Connector Type(s)||DVI-D (25 pin)|
|DVI-I (29 pin)|
|3.5 mm Mini-Jack (4 Position)|
|USB Type-B (9 pin) USB 3.0|
|2 - Connector Type(s)||USB 3.0 A (Fast-Charge, 9 pin)|
|3 - Connector Type(s)||USB Type-A (9 pin, 5 Gbps)|
|Environmental||Operating Temperature||0°C to 50°C (32°F to 122°F)|
|Storage Temperature||-20°C to 60°C (-4°F to 140°F)|
|Industry Standards||IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB Battery Charging Specification Rev. 1.2
USB 3.0 - Backward compatible with USB 2.0 and 1.1
|Chipset ID||DisplayLink - DL-3900
Genesys Logic - GL3520
|Indicators||1 - LED Indicators||Power|
|Packaging Information||Package Height||74.0 mm [2.9 in]|
|Package Length||26.9 cm [10.6 in]|
|Shipping (Package) Weight||1.0 kg [2.2 lb]|
|Package Width||17.9 cm [7.0 in]|
|Performance||Maximum Data Transfer Rate||5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
|Maximum Analog Resolutions||2048x1152 (VGA)|
|Maximum Digital Resolutions||2048x1152 (Dual-Link DVI/HDMI)
Lower resolutions are also supported.
|Type and Rate||USB 3.0 - 5 Gbit/s|
|Compatible Networks||10/100/1000 Mbps|
|Full Duplex Support||Yes|
|Physical Characteristics||Color||Black & Silver|
|Material||Aluminum and Plastic|
|Cable Length||1 m [3.3 ft]|
|Product Length||83.0 mm [3.3 in]|
|Product Width||23.0 mm [0.9 in]|
|Product Height||17.8 cm [7.0 in]|
|Weight of Product||285.0 g [10.1 oz]|
|Power||Power Source||AC Adapter Included|
|Input Voltage||100 - 240 AC|
|Input Current||0.8 A|
|Output Voltage||5 DC|
|Output Current||4 A|
|Center Tip Polarity||Positive|
|Power Consumption (In Watts)||20|
|Software||OS Compatibility||Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10, 11
|Special Notes / Requirements||System and Cable Requirements||A host laptop with an available USB-C port.|
|Note||HDMI and VGA adapters are included.
The VGA adapter can only be used on the DVI-I (29-pin) port.
The DVI-I connector supports DVI-I signaling (digital and analog).
|USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps.|
|What's in the Box||1 - Included in Package||DVI dual-monitor laptop docking station|
|USB-C to USB-A adapter cable|
|1 m USB 3.0 cable (USB-A to USB-B)|
|DVI to HDMI adapter|
|DVI to VGA adapter|
|universal power adapter (NA/JP, UK, EU)|
|2 - Included in Package||stand screws|
|4 - Included in Package||rubber feet|
Connect your VGA monitor with the highest quality connection available
In stock: 6
Connect your VGA monitor with the highest quality connection available
Turn a 2.5in SATA HDD/SSD into a complete external storage solution over USB 3.0 with UASP
Turn a 2.5in SATA SSD/HDD (up to 12.5mm) into a UASP-supported USB 3.0 External Drive
Create an external dual 3.5in HDD SATA RAID array, connected through either USB 3.0 with UASP or eSATA
Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).
Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
If the USB device does not work after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 10 / 8
Windows 7 / Vista
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Laptop docking station
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types:
Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).
Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.
DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.
No, you cannot use this docking station to charge a connected laptop computer.
To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.
USB-C is a type of USB connector that is capable of supporting the following:
If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.
Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers.
This USB-C device requires that all of the following components support DisplayPort Alternate Mode:
To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.
For more information about the modes that your setup components support, refer to the information provided by the manufacturers.