Professional USB to VGA External Dual or Multi Monitor Video Adapter

Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5).

Prior to installing this device, make sure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
3. Select the appropriate folder for your operating system.
4. Right-click Setup.exe.
5. Click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.

6. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
7. Once Windows has restarted, connect the USB video adapter to your computer.
8. Your computer will automatically complete the driver installation and your device should be ready to use.

Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

Note: Do not physically connect the USB video adapter to your computer until instructed to (Step 7).

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).

2. Double-click the DisplayLink.zip file.
3. Double-click the MAC OS folder.
4. Double-click the appropriate folder for your operating system.
5. Double-click the DisplayLink Installer 75598.dmg file.
6. Follow the prompts to install the new drivers. Restart the computer when prompted.
7. Once Mac OS X has restarted, connect the USB video adapter to your computer.

Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to the additional monitor.

To install your USB video adapter in Ubuntu 15.0 (kernel 3.16), you need to download the Dynamic Kernel Module Support (DKMS) package and the adapter driver. 

To install the DKMS package, complete the following:

1. On your desktop, click the Ubuntu icon, type terminal, and then press Enter.
2. Type sudo apt-get install dkms, and then press Enter.

When the DKMS package is installed, complete the following:

1. Download the latest drivers from the StarTech.com website (www.startech.com/Support). You can find the part number and product ID on the product packaging.

Note: Ubuntu typically saves files to the Downloads folder that is associated with your user account (for example, ~/Downloads).

2. When the download is complete, open the zip folder that you downloaded and click and drag the Ubuntu folder to your desktop.
3. Click the Ubuntu icon, type terminal, and then press Enter.
4. Type cd ~/Desktop/Ubuntu, and then press Enter.
5. Type chmod 755 displaylink-driver.run, and then press Enter.
6. Type sudo ./displaylink-driver.run, and then press Enter.
7. When the driver package finishes installing, restart your computer. To restart your computer from the terminal window, type sudo reboot, and then press Enter.
8. When Ubuntu finishes restarting, connect the USB video adapter to your computer.

Note: It can take several minutes to complete the installation. During this time, your display might flicker, but this is normal behavior. When the installation is complete, your Ubuntu desktop is extended to the additional monitor.

1. Unplug the USB video adapter from the computer.
2. Click Start > Control Panel > Programs > Uninstall a program.

Note: In Windows 8 and 8.1, press the Windows key + X instead of clicking Start.

3. Right-click DisplayLink Core Software and choose Uninstall.
4. Restart the computer when prompted.

Note: There are two DisplayLink entries in the list of programs. When you uninstall DisplayLink Core Software, all DisplayLink entries are uninstalled.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Chromium-Based Microsoft Edge:

1. Click the Options icon (it has three dots on it).
2. Click Settings.
3. Click System.
4. Uncheck Use hardware acceleration when available.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

1. Click the Start button.
2. Open Control Panel.
3. Click Network and Internet.
4. Click Internet Options.
5. Click the Advanced tab.
6. Browse to the Accelerated graphics screen.
7. Select the Use software rendering instead of GPU rendering check box.
8. Click Apply.
9. Restart your computer.

Mozilla Firefox

1. Open Firefox.
2. Press the Alt key.
3. Click Tools and Options.
4. Click the Advanced icon.
5. Click the General tab.
6. Under Browsing, clear the Use hardware acceleration when available check box.
7. Click the OK button.
8. Restart your web browser.

Google Chrome

1. Open Google Chrome.
2. Click the Options icon (it has three horizontal lines on it).
3. Click Settings.
4. Click Show advanced settings.
5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
6. Restart your web browser.

Microsoft Office 2013 / 2010

1. Open any program in Microsoft Office (for example, Microsoft Word).
2. Click the File tab.
3. In the menu on the left side of the screen, click Options.
4. Click Advanced.
5. Under Display, select the Disable hardware graphics acceleration check box.
6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

1. Press the Windows key +X.
2. Click Control Panel.
3. Click Personalization.
4. Select a high-contrast theme.

Windows 7 / Vista

1. Click the Start button.
2. Click Control Panel.
3. Click Personalization.
4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

1. Click the Start button.
2. Open the Control Panel.
3. Select Display.
4. Click the Settings tab.
5. Click Advanced.
6. Click the Troubleshooting tab.
7. Move the Hardware Acceleration slider to None.
8. Restart your computer.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

1. Click the Start button and select Control Panel.
2. Click Hardware and Sound, then click Power Options.
3. Click Change plan settings for the plan you want to change.
4. Click Change advanced power settings.
5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

1. On your desktop, right-click the My Computer icon and select Properties.
2. Click the Device Manager tab.
3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
4. Right-click the first USB Root Hub device and select Properties.
5. Click the Power Management tab.
6. Clear the box next to Allow the computer to turn off this device to save power.
7. Click OK to apply the setting.
8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.

As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB).

Touchscreen Monitors

A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

All-in-One Computers

Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

• Not all remote desktop software supports multiple monitors.
• Not all remote desktop software supports monitors that use USB video adapters.
• If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

1. Click the Start button and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows XP

1. Click the Start button and select Control Panel.
2. Double-click Display.
3. Click the Settings tab, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

1. On your keyboard, hold down the Windows Key and press X.
2. Click Control Panel.
3. Click Hardware and Sound.
4. Click Mouse located under Devices and Printers.
5. Click the Pointer Options tab.
6. Remove the check box from the Display pointer trails box.
7. Remove the check from the Enhance pointer precision box.
8. Click the Apply button.

Windows 7 / Vista

1. Click Start.
2. Click Control Panel.
3. Click Hardware and Sound.
4. Click Mouse located under Devices and Printers.
5. Click the Pointer Options tab.
6. Remove the check from the Display pointer trails box.
7. Remove the check from the Enhance pointer precision box.
8. Click the Apply button.

Windows XP

1. Click Start.
2. Click Control Panel. 

Note: If your control panel is set to category view select Switch to Classic View

3. Click Mouse.
4. Click the Pointer Options tab.
5. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.

Windows 10 / 8

1. On your keyboard, press the Windows Key + X and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column.
4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
5. Click OK to apply the changes and close the window.

Windows 7 / Vista

1. Click the Start button and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column.
4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
5. Click OK to apply the changes and close the window.

Windows XP

1. Click the Start button and select Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Un-check the box beside Extend my Windows desktop onto this monitor.
5. Click OK to apply the changes and close the window.