Product ID: USB3SDOCKDD
This dual-monitor USB 3.0 docking station turns your laptop into a dual-monitor workstation with flexible setup options.
The dual-DVI docking station adds dual-monitor support to your workstation, with resolution support up to 2048x1152. With more screen space, you can simultaneously access multiple applications and reference material on one display while composing on the other. To ensure the USB 3.0 dock supports a variety of displays, two display adapters (DVI to VGA and DVI to HDMI) are included.
Transform your laptop into a workstation that supports all of your peripherals. This docking station features five USB 3.0 (USB 3.1 Gen 1) ports. The two front-facing USB ports are USB fast-charge ports (USB Battery Charging Specification 1.2). These accessible ports charge your mobile devices faster than standard USB ports, with or without your laptop connected to the dock. The dock also has a GbE port, headset jack and separate 3.5 mm audio and mic ports, so you’ll have all the connections you need.
You can free up valuable desk space by positioning the dock vertically on your work surface using the included (optional) stand.
The USB3SDOCKDD is backed by a 3-year StarTech.com warranty and free lifetime technical support.
Warranty Information | Warranty | 3 Years |
---|---|---|
Connector(s) | 1 - Connector Type(s) | DVI-D (25 pin) |
DVI-I (29 pin) | ||
2 - Connector Type(s) | USB 3.0 A (Fast-Charge, 9 pin) | |
3 - Connector Type(s) | USB Type-A (9 pin) USB 3.0 (5 Gbps) | |
1 - Connector Type(s) | RJ-45 | |
3.5 mm Mini-Jack (4 Position) | ||
USB Type-B (9 pin) USB 3.0 | ||
Environmental | Operating Temperature | 0°C to 50°C (32°F to 122°F) |
Storage Temperature | -20°C to 60°C (-4°F to 140°F) | |
Humidity | 5~85% RH | |
Hardware | 4K Support | No |
Fast-Charge Port(s) | Yes | |
Displays Supported | 2 | |
Bus Type | USB 3.0 | |
Industry Standards | IEEE 802.3, IEEE 802.3u, IEEE 802.3ab USB Battery Charging Specification Rev. 1.2 USB 3.0 - Hub ports support USB 2.0/1.1 backward-compatibility |
|
Chipset ID | DisplayLink - DL-3900 Genesys Logic - GL3520VIA/VLI - VL817 |
|
Indicators | 1 - LED Indicators | Power |
Packaging Information | Package Height | 95 mm [3,7 in] |
Package Length | 18,6 cm [7,3 in] | |
Shipping (Package) Weight | 1,0 kg [2,2 lb] | |
Package Width | 25,5 cm [10,0 in] | |
Performance | Maximum Data Transfer Rate | 5 Gbps (USB 3.0) 2 Gbps (Ethernet; Full-Duplex) |
Maximum Analog Resolutions | 2048x1152 (VGA) | |
Maximum Digital Resolutions | 2048x1152 (Dual-Link DVI/HDMI) Lower resolutions are also supported. |
|
Type and Rate | USB 3.0 - 5 Gbit/s | |
UASP Support | Yes | |
Compatible Networks | 10/100/1000 Mbps | |
Auto MDIX | Yes | |
Full Duplex Support | Yes | |
Physical Characteristics | Weight of Product | 285 g [10,1 oz] |
Color | Black & Silver | |
Material | Aluminum and Plastic | |
Cable Length | 100 cm [39,4 in] | |
Product Length | 83 mm [3,3 in] | |
Product Width | 23 mm [0,9 in] | |
Product Height | 17,8 cm [7,0 in] | |
Power | Power Source | AC Adapter Included |
Input Voltage | 100 - 240 AC | |
Input Current | 0.8 A | |
Output Voltage | 12V DC | |
Output Current | 2 A | |
Center Tip Polarity | Positive | |
Plug Type | H | |
Power Consumption (In Watts) | 24W | |
Software | OS Compatibility | Windows® XP SP3 (32-bit), Vista, 7, 8, 8.1, 10 macOS 10.6 - 10.12, 10.14 - 10.15, 11.0 Chrome OS™ v55+ |
Special Notes / Requirements | System and Cable Requirements | USB 3.0 port interface and USB 3.0 cable to connect the Laptop Docking Station to a host computer (USB 3.0 host cable included) |
Note | HDMI and VGA adapters included VGA adapter can only be used on the DVI-I (29-pin) port The DVI-I connector supports DVI-I signaling (digital and analog) |
|
This USB docking station is not intended for graphical intensive applications, such as gaming | ||
What's in the Box | 1 - Included in Package | USB 3.0 Laptop Docking Station |
1m USB 3.0 Cable | ||
4 - Included in Package | Rubber Feet | |
1 - Included in Package | Stand | |
2 - Included in Package | Stand Screws | |
1 - Included in Package | Screwdriver | |
DVI to VGA Adapter | ||
DVI to HDMI Adapter | ||
Universal Power Adapter (NA/JP, EU, UK, ANZ) | ||
Driver CD | ||
Instruction Manual |
Create Ultra HD connections between your High Speed HDMI®-equipped devices
Connect your VGA monitor with the highest quality connection available
Connect your VGA monitor with the highest quality connection available
Turn a 2.5in SATA HDD/SSD into a complete external storage solution over USB 3.0 with UASP
Turn a 2.5in SATA SSD/HDD (up to 12.5mm) into a UASP-supported USB 3.0 External Drive
Create an external dual 3.5in HDD SATA RAID array, connected through either USB 3.0 with UASP or eSATA
Connect your USB Type-C laptop to a USB legacy peripheral device, with this durable adapter
Save space and neatly mount your docking station, thin client or USB hub to a VESA mount, behind your monitor, or under your desk
Dual-Monitor Mount | Low-Profile Base | Steel & Aluminum | For up to 24" Monitors
Increase productivity and free up space by mounting two monitors, stacked, with this attractive desktop stand
Monitor Mount | Desk/Grommet Mount | Height Adjustable | For 12” to 24” Monitors
Monitor Mount | Height Adjustable | Horizontal or Vertical Setup | Tool-less Assembly
Monitor Mount | Desk/Grommet Mount | Height Adjustable | For up to 27” Monitors
Increase productivity by mounting two monitors up to 32", with full-motion articulation
We are always ready to assist you with any questions you may have.
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Live Chat (opens in new window)Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal. Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).
Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).
Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.
Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).
Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).
Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.
To install your USB laptop docking station in Ubuntu 15.0 (kernel 3.16), you need to download the Dynamic Kernel Module Support (DKMS) package and the adapter driver.
To install the DKMS package, complete the following:
When the DKMS package is installed, complete the following:
Note: Ubuntu typically saves the files to the Downloads folder that is associated with your user account (for example, ~/Downloads).
Note: It can take several minutes to complete the installation. During this time, your display might flicker, but this is normal behavior. When the installation is complete, your Ubuntu desktop is extended to the additional monitor.
To install the DisplayLink Manager app, please follow these steps:
If the displays still do not work, please review these points:
DisplayLink powered USB video adapters and docking stations are not compatible with any MacBook running macOS 10.13.4 - 10.13.6. If a system has updated to macOS 10.13.4, 10.13.5, or 10.13.6, upgrading to macOS 10.14 (Mojave) is an option for users to restore DisplayLink functionality.
At this time, the DisplayLink compatibility issue also affects any 2018 MacBook Pro laptops with an Intel Coffee Lake CPU running macOS 10.14. Please see the DisplayLink site for a driver download workaround. This workaround will force AirPlay to extend or mirror one USB display.
For alternative product recommendations including our catalog of Thunderbolt™ products, connect with our Technical Advisory team at the bottom of our Support page.
Computers running macOS Catalina (10.15) may experience compatibility issues with products that use DisplayLink technology, such as USB Docking Stations and Video Adapters. Connecting to a DisplayLink-powered Product may cause the Display(s) to output a blank screen. If you experience this problem, follow these steps:
If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power.
The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.
Windows 8 / 10
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows 7 / Vista
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Windows XP
Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.
Sometimes an on-board network interface card (NIC) conflicts with a new NIC. In these cases it is best to disable the on-board NIC.
The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible. To do this, consult your motherboard manual.
You can also disable any NIC in Windows. Here is how you do this:
First click Start, or, in Windows 10 and 8, hold down the Windows key and press X. Then click Control Panel.
Windows 10
Windows 8
Windows 7
Windows Vista
Windows XP
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Video cables
Video source
Video destination
Laptop docking station
USB peripherals
Ethernet connection
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted.
To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.
Internet Explorer 9 and later
Note: Earlier versions of Internet Explorer do not use hardware acceleration.
Mozilla Firefox
Google Chrome
Microsoft Office 2013 / 2010
Windows 10 / 8
Windows 7 / Vista
Windows XP
To confirm that Windows detects your USB device, complete the following:
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
To confirm that the Mac OS detects your USB device, complete the following:
You may need to refresh the System Information page after you plug in your device. To do so, press Command + R with the System Information page open.
Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.
Digital Visual Interface (DVI) is a video display interface that can contain different types of signaling, based on the application. DVI cables and ports are created using different connector types to identify what application they are intended to be used in. The connector types are identified by the number of pins on the DVI connector. DVI comes in the following five different connector types:
Single and Dual link DVI indicate the maximum resolution capabilities of the video source or video destination. The maximum resolutions are Single Link (1920 x 1080 @ 60Hz) and Dual Link (2560 x 1600 @ 60Hz).
Note: The maximum resolution of your video source and video destination are ultimately determined by the technical specifications of the devices. The connector type is not a definitive indicator of the maximum resolution.
DVI-A carries only analog (for example, VGA) with no digital component. DVI-D carries only digital video (for example, HDMI) with no analog component. DVI-I combines DVI-A and DVI-D connections to include both analog and digital components. A DVI-I port may be on either your video source or display, but whether or not a display carries either or both analog and digital sources depends on the technical specifications of your device.
Whether this device works with the Chrome OS™ operating system or not depends on the version of the Chrome OS operating system that you’re running and the model of the Chromebook™ notebook computer that you’re using.
Existing DisplayLink® enabled USB 3.0 products natively support Chrome OS build version R55 and later, but not all Chromebook notebook computers running build version R55 and later natively support DisplayLink. Support for DisplayLink is being rolled out to Chromebook notebook computers in a series of releases. To see the build version of the Chrome OS operating system that supports DisplayLink and corresponds to the model of the Chromebook notebook that you’re using, view the following knowledge base article on the DisplayLink website: http://support.displaylink.com/knowledgebase/articles/891030.
No, you cannot use this docking station to charge a connected laptop computer.
To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.
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