Technical Support FAQs

Windows cannot detect my new USB device. What do I do?

To check if Windows detects your USB device, you need to go to Device Manager to see if your USB device is listed under the appropriate heading or listed with an error. For example, an appropriate heading for a USB serial adapter is Ports (COM & LPT). The USB device is displayed in Device Manager under the name of the chipset. To find the name of the chipset for your product, navigate to, search for your product, and click the Technical Specifications tab.

To open Device Manager, press the Windows key + R, type devmgmt.msc, and press Enter.

If you install a new USB device and Windows cannot detect the USB device, you can perform some quick tests to rule out potential issues. 

  • Open Device Manager and then disconnect the USB device from your computer. Wait a few moments and then reconnect the device. You should see a device disappear from Device Manager when you remove the device, and it should appear again when you reconnect the device.
  • Connect the USB device to another USB port.
  • Connect the USB device to another computer.
  • Update the USB device drivers.
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