Dual monitor USB 3.0 docking station met HDMI en 4K DisplayPort

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.
   
   Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
    
2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
3. Select the appropriate folder for your operating system.
4. Right-click Setup.exe. 
5. Click Run as Administrator.
   
   Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
    
6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
8. Once Windows has restarted, connect the docking station to your computer.
9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).

1. Log in to the computer as the local administrator.
2. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.
   
   Note: Windows typically saves the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads.
    
3. Once the download is complete, extract the files from the zip file. (Right-click the DisplayLink.zip file, select Extract All and follow the on-screen instructions.)
4. Select the appropriate folder for your operating system.
5. Double-click Setup.exe.
6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
7. Once Windows has restarted, connect the USB laptop docking station to your computer.
8. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

Note: Do not physically connect the laptop docking station to your computer until instructed to (Step 7).

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Mac OS X will typically save the files to the Downloads folder that is associated with your user account (for example, hard_drive_name\Users\your_name\Downloads).

2. Double-click the DisplayLink.zip file.
3. Double-click the MAC OS folder.
4. Double-click the appropriate folder for your operating system.
5. Double-click the DisplayLink Installer 75598.dmg file.
6. Follow the prompts to install the new drivers. Restart the computer when prompted.
7. Once Mac OS X has restarted, connect the laptop docking station to your computer.

Note: Installation might take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Macintosh desktop extended to any connected monitors.

Als het beeldscherm dat via uw USB-beeldschermadapter is aangesloten niet wordt ingeschakeld nadat het langere tijd in de slaapstand heeft gestaan, heeft Windows waarschijnlijk automatisch de USB root hub uitgeschakeld om energie te besparen. 

De onderstaande stappen beschrijven hoe u de USB root hub zodanig configureert dat het beeldscherm ingeschakeld blijft als het in de slaapstand staat, zodat dit probleem niet meer voorkomt.
 

Windows 8 / 10

1. Druk op uw toetsenbord op de Windows-toets + X en selecteer Configuratiescherm.
2. Klik op Hardware en geluiden, en klik dan op Energieopties.
3. Klik op Schema-instellingen wijzigen voor het schema dat u wilt wijzigen.
4. Klik op Gevanceerde energie-instellingen wijzigen.
5. Klik op het plusteken (+) naast "USB-instellingen" en "Instelling voor selectieve USB-onderbreking" om de opties uit te klappen en de instelling in Uitgeschakeld te wijzigen.
6. Klik op OK om de instelling toe te passen.

NB: U moet wellicht uw USB-beeldschermadapter loskoppelen en weer aansluiten nadat u deze instellingen hebt toegepast om weer verbinding te maken.

Windows 7 / Vista

1. Klik op de knop Start en selecteer Configuratiescherm.
2. Klik op Hardware en geluiden, en klik dan op Energieopties.
3. Klik op Schema-instellingen wijzigen voor het schema dat u wilt wijzigen.
4. Klik op Gevanceerde energie-instellingen wijzigen.
5. Klik op het plusteken (+) naast "USB-instellingen" en "Instelling voor selectieve USB-onderbreking" om de opties uit te klappen en de instelling in Uitgeschakeld te wijzigen.
6. Klik op OK om de instelling toe te passen.

NB: U moet wellicht uw USB-beeldschermadapter loskoppelen en weer aansluiten nadat u deze instellingen hebt toegepast om weer verbinding te maken.

Windows XP

1. Klik op uw bureaublad met de rechtermuisknop op het pictogram  Mijn computer en selecteer Eigenschappen.
2. Klik op het tabblad Apparaatbeheer.
3. Klap USB-controllers uit door op de pijl links ernaast te klikken.
4. Klik met de rechtermuisknop op het eerste USB Root Hub apparaat en selecteer Eigenschappen.
5. Klik op het tabblad Energiebeheer.
6. Verwijder het vinkje in het vak naast De computer mag dit apparaat uitschakelen om energie te besparen.
7. Klik op OK om de instelling toe te passen.
8. Herhaal stap 4-7 voor alle resterende apparaten in het gedeelte USB-controllers met "Root Hub" in de naam.

NB: U moet wellicht uw USB-beeldschermadapter loskoppelen en weer aansluiten nadat u deze instellingen hebt toegepast om weer verbinding te maken.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

1. Click Network and Sharing Center.
2. On the left, click Change adapter settings.
3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

1. Click Network and Internet.
2. Click Network and Sharing Center.
3. On the left, click Change adapter settings.
4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

1. Click Network and Sharing Center.
2. On the left, click Manage network connections.
3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

1. Click Network Connections.
2. Right-click the NIC that you would like to disable and select Disable.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video destination

• Laptop docking station

• USB peripherals

• Ethernet connection

To test your setup components, try the following:

• Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

1. Click the Start button.
2. Open Control Panel.
3. Click Network and Internet.
4. Click Internet Options.
5. Click the Advanced tab.
6. Browse to the Accelerated graphics screen.
7. Select the Use software rendering instead of GPU rendering check box.
8. Click Apply.
9. Restart your computer.

Mozilla Firefox

1. Open Firefox.
2. Press the Alt key.
3. Click Tools and Options.
4. Click the Advanced icon.
5. Click the General tab.
6. Under Browsing, clear the Use hardware acceleration when available check box.
7. Click the OK button.
8. Restart your web browser.

Google Chrome

1. Open Google Chrome.
2. Click the Options icon (it has three horizontal lines on it).
3. Click Settings.
4. Click Show advanced settings.
5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
6. Restart your web browser.

Microsoft Office 2013 / 2010

1. Open any program in Microsoft Office (for example, Microsoft Word).
2. Click the File tab.
3. In the menu on the left side of the screen, click Options.
4. Click Advanced.
5. Under Display, select the Disable hardware graphics acceleration check box.
6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

1. Press the Windows key +X.
2. Click Control Panel.
3. Click Personalization.
4. Select a high-contrast theme.

Windows 7 / Vista 

1. Click the Start button.
2. Click Control Panel.
3. Click Personalization.
4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

1. Click the Start button.
2. Open the Control Panel.
3. Select Display.
4. Click the Settings tab.
5. Click Advanced.
6. Click the Troubleshooting tab.
7. Move the Hardware Acceleration slider to None.
8. Restart your computer.

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz. 

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.

To confirm that Windows detects your USB device, complete the following:

1. Press the Windows key+R, type devmgmt.msc, and press Enter.
2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

1. Click the Apple icon.
2. Click About This Mac.
3. Click More Info or System Report.
4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command + R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Whether this device works with the Chrome OS™ operating system or not depends on the version of the Chrome OS operating system that you’re running and the model of the Chromebook™ notebook computer that you’re using.

Existing DisplayLink® enabled USB 3.0 products natively support Chrome OS build version R55 and later, but not all Chromebook notebook computers running build version R55 and later natively support DisplayLink. Support for DisplayLink is being rolled out to Chromebook notebook computers in a series of releases. To see the build version of the Chrome OS operating system that supports DisplayLink and corresponds to the model of the Chromebook notebook that you’re using, view the following knowledge base article on the DisplayLink website: http://support.displaylink.com/knowledgebase/articles/891030.

No, you cannot use this docking station to charge a connected laptop computer.

To see a list of laptop docking stations that can charge a connected laptop, refer to the following FAQ: https://www.startech.com/faq/laptop-docking-stations-will-charge-laptop.