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Product FAQs

Troubleshooting

Everything is hooked up but nothing is working. What should I do?

When you troubleshoot issues with a video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video adapter

  • Video source (such as a DVD player or computer)

  • Video destination (such as a monitor or projector)

To test your setup components, try the following:

  • Use the cable, video adapter, video source, and video destination in another setup to see if the problem is with the components or the setup.

  • Use a different cable, video adapter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video source and video destination, it is recommended that you do the following:

  • Remove the video adapter from your setup and test to make sure that the video source and video destination work together without the video adapter.

  • Test to make sure that the video source and video destination work together at the resolution that you want to use.

Note: In order for your setup to work properly, the video source, adapter, and destination all need to support the resolution that you are using.

This FAQ applies to these products