When you troubleshoot issues with a VDSL Extender, there are some quick tests that you can complete to rule out potential problems. To identify what the source of the issue is, observe the power LED, LAN LED, and VDSL LED on the units.
If the power LED is not illuminated for the transmitter or the receiver, complete the following:
If another LED is not operating as expected, make sure that the components in your setup are working correctly. To test your setup components, try the following:
When you test your cables, it is recommended that you do the following:
Make sure that the DIP switches are set to the following:
If there is still no VDSL connection or if there is intermittent connection issues, try the following:
If you cannot establish a network connection between your remote and local units, you need to do the following to make sure that the issue is not related to the network configuration:
If the issue is not related to the network configuration, you should receive a response from Computer 2.
For more information on how to ping another network device, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=networking#ping-test-windows-mac-os.