Your product experience, both good and bad, is important to us at StarTech.com
Share your opinion on your StarTech.com product
In order to enhance the customer experience, StarTech.com offers the ability to review products right on the product pages.
StarTech.com Product Review Policy
Review Guidelines
What makes a good review?
Your reviews are your own, however, to help make reviews as helpful as possible, we suggest:
- Commenting on the solution you are implementing
- Commenting on product features and how they were used in your set-up
- Sharing your thoughts on product quality (including build quality, packaging, and functionality)
- Sharing photos and videos you may have taken of your installation
Moderation Guidelines
When will reviews be removed?
Although we strive to not remove any reviews, in some situations we will moderate submitted reviews. Reviews may be removed in the following situations:
- Offensive or inappropriate language is present
- Links to outside sites are included
- Competitor names or products are mentioned
- Personal information (names, addresses, phone numbers) are present
- Review discusses non-product elements such as shipping, cost, customer service, product questions, etc
- Reviews in which products have been modified or not used for their intended purpose
- Reviews that lack context (for instance "great" or "bad")
- Reviews that discuss technical issues that can be solved via user manuals, support documents or a StarTech.com technical advisor
Where do I find the Product ID?
All StarTech.com product IDs can be identified by a combination of letters and numbers. For example, such as USB2VGAE3 or USB32VGAEH.
Typically, the product ID can be found on the unit itself, but it can also be found on the packaging it came in.
On the product itself, it can often be found on the bottom of the unit, near either "StarTech.com" or the serial number.
If the product came in a box, this can often be found near the product photo after the word PART #. It may also be located above the UPC code or on the front of the packaging.
If you require assistance finding the product ID, please contact Support for assistance.
StarTech.com’s Reviews Program
StarTech.com invites reviews by seeding product to trusted end-customers for review. These reviewers receive product for free in exchange for their honest and unbiased reviews. These reviews will have a disclaimer stating this at the end of their text and we ask these reviewers to adhere to the moderation guidelines posted above.
If you have any feedback, questions or concerns about reviews on StarTech.com or our reviews program, please contact [email protected]