DisplayPort to HDMI Adapter - 4K 60Hz Active DP 1.4 to HDMI 2.0 Video Converter - DP to HDMI Monitor/TV/Display Cable Adapter Dongle - Latching DP Connector

This device is plug and play. It does not use any drivers, and does not require any setup tasks other than plugging in the source (for example, a computer) and the destination (for example, a monitor).

Check that the device is not being used in reverse.

The display does not support the resolution set within Display Settings. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

When you troubleshoot issues with a video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video adapter

• Video source (such as a DVD player or computer)

• Video destination (such as a monitor or projector)

To test your setup components, try the following:

• Use the cable, video adapter, video source, and video destination in another setup to see if the problem is with the components or the setup.

• Use a different cable, video adapter, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video source and video destination, it is recommended that you do the following:

• Remove the video adapter from your setup and test to make sure that the video source and video destination work together without the video adapter.

• Test to make sure that the video source and video destination work together at the resolution that you want to use.

Note: In order for your setup to work properly, the video source, adapter, and destination all need to support the resolution that you are using.

To arrange extended displays on Windows 10, complete the following. 

1. Press the Windows key+R, type desk.cpl, and press Enter. 
2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
3. Press ‘Identify’ to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  
5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement. 
2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
3. Click on each display to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  

Unfortunately no, this device has an intended source and an intended destination.  Refer to the title of the webpage for this order.

If you need to use a video extender with a video adapter or converter, you should position the adapter or converter as close to the video source as possible. For example, if you need to take a VGA signal from a computer and send it 200 feet to an HDMI® projector, you should convert the signal from VGA to HDMI and use an HDMI extender.

Note: For more information on when to use cables or extenders, see the following FAQ: http://www.startech.com/faq/video_signal_converters_when_to_convert.

HDMI 2.0 offers some new features that were not available with the HDMI 1.4 standard, including the following:

• 4K resolution (4096x2160) at 60 Hz
• 21:9 aspect ratio support
• Four audio streams
• High-bandwidth Digital Content Protection (HDCP) version 2.2

Although HDMI 2.0 is backwards compatible with older HDMI standards, newer HDMI devices need to support HDCP 2.2 in order to display new content. If you use an HDMI device that only supports HDCP 2.0, an error will be displayed when you try to display content that has HDCP 2.2.

Using the On-Screen Display menu for the display, enter the Menu system and go into “Picture Mode” then “Aspect ratio” and change from “16:9” to “Just scan” or “1:1 pixel mapping.”  The wording may vary depending on the manufacturer of the display.