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Product FAQs

Before You Buy

Audio is not working. How do I fix this?

Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.

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This FAQ applies to these products:
USB2DVIE3 USB2DVIMM6 USB2DVIPRO2 USB2VGAE2 USB2VGAE3 USB2VGAPRO2 USB32DP24K60 USB32DP4K USB32DPES2 USB32DPPRO USB32DVIEH USB32DVIPRO USB32HD2 USB32HD4K USB32HDDVII USB32HDEH USB32HDES USB32HDPRO USB32HDVGA USB32VGAEH USB32VGAES USB32VGAPRO USB32VGAV
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