Customer Support FAQs

How do I obtain a shipping quote for my order?

To get a shipping quote for your order, complete the following:

  1. On the website, click Login at the top of the page.
  2. Enter your username and password, and click Login.
  3. Navigate to the product that you want to purchase and if necessary, change the quantity.
  4. Click Add to Cart.
  5. Click Your Cart at the top of the page.
  6. In the Estimate Shipping Charges field, enter your ZIP or postal code.
  7. Click Get a Quote. The shipping options and associated costs are displayed.
  8. To complete the transaction, click Proceed to Checkout.

Note: If the product you are ordering weighs more than 150 lbs or the order is being shipped to a location outside of North America, the Customer Service Advisory team will contact you to confirm the cost of shipping. If you want a shipping quote before you place your order, you can contact Customer Service.

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