USB 3.0 to VGA Adapter - On-Board Driver Installation - 1920x1200

USB 3.0 External Video & Graphics Card | Multi-Monitor | USB-Powered | Supports Windows®

Product ID: USB32VGAV

2.8 stars (8 reviews) |
  • Hassle-free setup while you're on the go, with drivers that install automatically without an Internet connection or software disc
  • Increase productivity by connecting an additional display using a USB port
  • Exceptional external performance with support for video resolutions up to 1920x1200
Your price
$93.99 SGD
VAT not included in the price

This USB 3.0 to VGA video adapter works as an external video card, enabling the USB port on your computer to output video to a VGA display at 1920 x 1200 resolution. The adapter also features on-board driver installation, which means the adapter will work when you connect it, even without a software disc or Internet connection.

Save time and hassle with on-board driver installation

For the ultimate in hassle-free installation, this USB video adapter features on-board drivers which prompts for installation as soon as you connect the adapter to your Ultrabook™ or laptop computer. This means you can maximize portability by never requiring an installation disc or Internet connection to install the device.

Increase your productivity by connecting an additional display

Adding a second or third display to your computer can vastly increase your productivity by giving the freedom to access more applications at the same time. This video adapter is intended to support all of your business applications including web browsing, e-mail. spreadsheets and presentations. You can also leave your system video card available for more demanding applications such as gaming or CAD design, while you use the USB monitor for reference material.

USB 3.0 performance for business applications

Using the high-bandwidth USB 3.0 interface, this adapter enables smoother scrolling through documents, higher refresh rates and an overall enhanced performance over USB 2.0. The adapter is optimized for use with USB 3.0, but for added compatibility this adapter is also backward compatible with USB 2.0 computer systems supporting an 800 x 600 resolution at 60Hz.

The USB32VGAV is backed by a 2-year StarTech.com warranty and free lifetime technical support.

Applications

  • Install an external video card on a device that does not have a CD-ROM or Internet connection
  • Increase productivity by running multiple applications on different displays; check your email on one display while editing a document on the other
  • Add a secondary VGA display to your desktop without taking apart your computer to install a new video card
  • View large or multiple spreadsheets across multiple displays

The StarTech.com Advantage

  • Simplify installation while you're on the go, with on-board memory enabling you to install the adapter without a CD-ROM drive or Internet connection
  • Increase productivity by connecting an additional display to your Ultrabook or laptop workstation

Partner Numbers

  • Ingram Micro Singapore 4687057
  • UPC 065030860833

Compatibility

  • Windows 8 logo
  • Windows 10 logo
Windows® Vista, 7, 8, 8.1, 10

Specifications

Warranty Information Warranty 2 Years
Connector(s) Connector A 1 - USB Type-A (9 pin) USB 3.0 (5 Gbps)
Connector B 1 - VGA (15 pin, High Density D-Sub)
Environmental Operating Temperature 0°C to 70°C (32°F to 158°F)
Storage Temperature -10°C to 55°C (14°F to 131°F)
Humidity 40%~50% RH
Hardware AV Input USB 3.0
AV Output VGA
USB Pass-Through No
Memory 8MB
Industry Standards SuperSpeed USB 3.0, USB 2.0
Chipset ID Fresco - FL2000DX
Packaging Information Shipping (Package) Weight 0.2 lb [0.1 kg]
Package Length 6.8 in [17.2 cm]
Package Width 5.6 in [14.3 cm]
Package Height 1.2 in [30 mm]
Performance Maximum Analog Resolutions USB 3.0: 1920x1200
USB 2.0: 800x600
Supported Resolutions Widescreen(16/32 bit):
1920x1200, 1920x1080, 1680x1050, 1600x900, 1440x900, 1360x768, 1280x800, 1280x768, 1280x720

Standard(16/32 bit):
1600x1200, 1400x1050, 1280x1024, 1280x960, 1152x864, 1024x768, 800x600
Wide Screen Supported Yes
MTBF 1,138,683 hours
General Specifications Recommended System Requirements:
Core 2.4GHz or higher processor (i5 recommended)
4GB of RAM
This USB video adapter uses a Fresco family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, please avoid using devices with a DisplayLink or Trigger family chipset.
Physical Characteristics Weight of Product 0.3 oz [9.29 g]
Cable Length 5.5 in [139.7 mm]
Product Length 7.7 in [19.5 cm]
Product Width 1.0 in [25 mm]
Product Height 0.5 in [1.2 cm]
Software OS Compatibility Windows® Vista, 7, 8, 8.1, 10
Microsoft WHQL Certified Yes
Special Notes / Requirements System and Cable Requirements System Processor: Quad Core 2.4GHz (i5 recommended)
System Memory: 4GB
Note This USB video adapter uses a Fresco Logic® family chipset. If you’re connecting this device to a computer along with additional USB video adapters or docking stations, avoid using devices with different family chipsets, such as DisplayLink® or Trigger
Connect a maximum of 6 USB video adapters on a single computer. Support for multiple adapters will vary depending upon your system resources
This USB video adapter is not intended for graphical intensive applications, such as gaming
What's in the Box Included in Package 1 - USB 3.0 to VGA adapter
1 - Quick install guide

Drivers/Downloads

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Driver(s):

Manual(s):

Datasheet

Product Support

Talk to an Advisor

We are always ready to assist you with any questions you may have.

Live Chat (opens in new window)

Frequently Asked Questions

Troubleshooting

  1. Our driver may not be installed or is out of date.  Install the latest driver from StarTech.com’s website.
  2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.
  3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA.  The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement.
  4. An incompatible operating system is being used (i.e., MCT based adapter and macOS).  If using a Mac, we recommend exchanging the product for a DisplayLink based version.
  5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input.

Your user account may require administrator privileges to install the driver.  If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.

Disable hardware acceleration in each browser and Office application, then close and re-open each application.

Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Touchscreen Monitors

A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

All-in-One Computers

Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

  1. If using a display with VGA input, use the On-Screen Display menu to perform an auto-adjust of the image.
  2. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer.

When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • USB video adapter

To test your setup components, try the following:

  • Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:

  • Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  • If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  • If the device is listed with an error, reinstall the drivers following the instructions on the website.

  • Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  • Check to see if the monitor is being detected by Windows.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:

  • Right-click on the desktop and click Properties.
  • Click the Settings tab.
  • If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:

  • Right-click on the desktop and click Screen Resolution.
  • You can click the drop-down menu under Display to see which monitors are detected.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Chromium-Based Microsoft Edge:

 

  1. Click the Options icon (it has three dots on it).
  2. Click Settings.
  3. Click System.
  4. Uncheck Use hardware acceleration when available.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

  1. Click the Start button.
  2. Open Control Panel.
  3. Click Network and Internet.
  4. Click Internet Options.
  5. Click the Advanced tab.
  6. Browse to the Accelerated graphics screen.
  7. Select the Use software rendering instead of GPU rendering check box.
  8. Click Apply.
  9. Restart your computer.

Mozilla Firefox

  1. Open Firefox.
  2. Press the Alt key.
  3. Click Tools and Options.
  4. Click the Advanced icon.
  5. Click the General tab.
  6. Under Browsing, clear the Use hardware acceleration when available check box.
  7. Click the OK button.
  8. Restart your web browser.

Google Chrome

  1. Open Google Chrome.
  2. Click the Options icon (it has three horizontal lines on it).
  3. Click Settings.
  4. Click Show advanced settings.
  5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
  6. Restart your web browser.

Microsoft Office 2013 / 2010

  1. Open any program in Microsoft Office (for example, Microsoft Word).
  2. Click the File tab.
  3. In the menu on the left side of the screen, click Options.
  4. Click Advanced.
  5. Under Display, select the Disable hardware graphics acceleration check box.
  6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

  1. Press the Windows key +X.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a high-contrast theme.

Windows 7 / Vista

  1. Click the Start button.
  2. Click Control Panel.
  3. Click Personalization.
  4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

  1. Click the Start button.
  2. Open the Control Panel.
  3. Select Display.
  4. Click the Settings tab.
  5. Click Advanced.
  6. Click the Troubleshooting tab.
  7. Move the Hardware Acceleration slider to None.
  8. Restart your computer.

While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.

As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our (512MB), (512MB), or (1GB).

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

  • Not all remote desktop software supports multiple monitors.
  • Not all remote desktop software supports monitors that use USB video adapters.
  • If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab, which will display your monitors as numbered icons.
  4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
  5. Click and drag the monitor icons to best match your physical setup.
  6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

  1. On your keyboard, hold down the Windows Key and press X.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check box from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows 7 / Vista

  1. Click Start.
  2. Click Control Panel.
  3. Click Hardware and Sound.
  4. Click Mouse located under Devices and Printers.
  5. Click the Pointer Options tab.
  6. Remove the check from the Display pointer trails box.
  7. Remove the check from the Enhance pointer precision box.
  8. Click the Apply button.


Windows XP

  1. Click Start.
  2. Click Control Panel

Note: If your control panel is set to category view select Switch to Classic View

  1. Click Mouse.
  2. Click the Pointer Options tab.
  3. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Windows 10 / 8

  1. On your keyboard, press the Windows Key + X and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Appearance and Personalization, then click Display.
  3. Click the Resolution or Adjust Resolution option from the left column.
  4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
  5. Click OK to apply the changes and close the window.

Windows XP

  1. Click the Start button and select Control Panel.
  2. Double-click Display.
  3. Click the Settings tab.
  4. Un-check the box beside Extend my Windows desktop onto this monitor.
  5. Click OK to apply the changes and close the window.

Before You Buy

You may have heard of USB video adapters, and have been wondering what they are, and whether or not they will work in your setup.

USB video adapters are devices that take one USB port and go to one or many video connections, such as VGA, DVI, HDMI or DisplayPort.  This is useful if you would like to add an additional display to your computer setup, but are out of video connections on your computer. 

USB video adapters allow you to mirror or duplicate your display, so the same windows are shown on all of your displays, or extend your desktop, so that you can have different windows on each display.

So what do you need to know before you purchase a USB video adapter?

  • USB video adapters require the computer to have a free USB port.
  • Check which video connections your display has, and select the appropriate USB video adapter.
  • Ensure that the USB video adapter is compatible with your operating system.
  • USB video adapters require your video card to be able to handle an additional display.  This is because USB video adapters work with your onboard or dedicated video card to drive additional displays.  For this reason you are advised to confirm this with your video card manufacturer. 
  • Consider what you will be doing on the additional display.  If you are looking to perform less graphically intensive activities like using Microsoft Office, email, or basic web surfing, you can use any USB video adapter.  If you are looking to perform more graphically intensive activities like high end photo or video editing, you want a USB video adapter with dedicated memory. 

There are a few other important things to note:

  • When using multiple USB video adapters on the same computer, they need to use the same chipset family.  For example, MCT/Trigger, DisplayLink or Fresco.  Note: How many adapters you can use depends on the SKU.
  • You may not be able to use a USB video adapter with an All-In-One computer.  These computers are almost always hardwired to only accept a single display.
  • You may not be able to use a USB video adapter with a touchscreen computer or display.  A mixture of touchscreen and non-touchscreen devices can conflict with the video card. 
  • You should not use a USB video adapter to play video games.  They are not designed for use with video games, and their performance with them is poor at best.

Installation

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

  1. Download the latest drivers from the StarTech.com website at http://www.startech.com/Support. The part number and product ID are on the product packaging.

Note: Windows usually saves the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

  1. After the download is complete, right-click the zip folder that you downloaded, click Extract All, and complete the instructions.
  2. Right-click Setup.exe. 
  3. Click Run as Administrator.

Note: If the Run as Administrator option is not available, you might be trying to run the installer from within the zipped file. Complete the instructions in step 2 to extract the files.

  1. Complete the instructions to install the device drivers, and restart your computer when prompted to.
  2. After your computer restarts, connect the USB video adapter to your computer.

Your computer automatically finishes installing the driver and your device should be ready to use.

Before you install the device, make sure that your operating system is current (for example, the most recent service pack is installed).

  1. Connect the USB video adapter to your computer.
  2. When prompted to, install the drivers located on the USB video adapter.
  3. Complete the instructions to install the device drivers, and restart your computer when prompted to.

Your computer automatically finishes installing the driver and your device should be ready to use.

Compliance and safety

Compliance letters

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(8 reviews)
2.8 out of 5 stars
  • 5 (2)
  • 4 (0)
  • 3 (2)
  • 2 (2)
  • 1 (2)
Tell us what you think of this product.
Need a little help getting started?

Check out our review guidelines.

1 - 8 of 8 Reviews
Sort
(1 Stars)

Was not compatible with Machine

By: Lethel Llama - 04/09/2015
After looking through the inventory I found this product which seems like the perfect solution for the new computers that were going to be changed out at my job. It's both the device AND the drivers; no need to store a disk, or hunt online for each new computer. We ordered them and attached them to the new computers but they did not work. No solid explanation as to why, it just says it's not compatible with the video card. More than likely have to return them and get an older model which we do know works with the machines. This product did a major hit on our time and productivity.
| Helpful?
Customer Support, Customer Support on 20/4/2015 10:47:59 AM
Hello, Thank you for reviewing our USB32VGAV USB 3.0 to VGA video adapter. We are sorry to hear you are having issues with the unit, and we want to help resolve them. It seems you have already been in contact with our Technical Advisor team. Were you able to ensure that your computer is up to date with the latest video card drivers? You should be able to find drivers on your computer manufacturer’s website. If you happen to have an aftermarket video card installed in your machine, please be sure those drivers have been correctly updated as well. It would be best to ensure your system is up to date with the latest drivers and service packs as well. We would like to point out that if you do not have administrative privileges to install driver updates, then this adapter will most likely not install correctly. Administrative access will only be needed for the initial driver installation when you first plug in the device. We would also appreciate more information regarding your setup in order to provide better assistance. Are the computers that you tried with the adapter the same make and model? If so, are you able to test the adapter with another system to see if results vary? It would be our pleasure to continue assisting you, so please feel free to contact us and kindly reference case number 363-215789. We would also be interested to know which video cards you tested the adapter with. Thank you, Customer Support, StarTech.com http://www.startech.com/techsupport
(3 Stars)

Not easy

By: TaneshaJ - 12/06/2016
I receive the startech VGA video adapter as a free item for my honest review. It was not as easy as I thought it was because it was my first time using an adapter on my television from my computer. I still had to have my son help me because no directions were sent with it. But as soon as my son showed me who is 12 years old how to get everything together it was easy. If you`re not super technical person like myself just make sure you have someone that`s there to show you how to use the product and then you`d be able to use it successfully.
| Helpful?
Barry, Customer Support on 8/12/2016 11:06:03 AM
Hello, Thanks for sharing your review with us! We appreciate the feedback. Outside of the quick start guide found in the packaging of the USB32VGAV, we do have many helpful FAQs on our website which can help guide you through installing the drivers for this adapter. They can be found by clicking the support tab below the pictures of the adapter. We are glad you and your son were able to get the adapter working in the end and should you need anything else, please do not hesitate to contact our technical advisors for assistance. Thank you
(5 Stars)

USB - VGA Adapter

By: Starr - 01/22/2018
Great product to simplify adding another monitor to your system. As always StarTech offers a quality product at an inexpensive price that is easy to use.
| Helpful?
(1 Stars)

Wont Use This Any More

By: NickD_CA38 - 02/11/2018
I tested this USB to VGA adapter using a couple different laptops and after some testing I determined that I will not use it any more. The adapter comes in a box the size of a couple Blu-ray disk cases. The adapter is slightly longer than the length of my hand and is made of a smooth plastic. I noticed that it didn't feel as sturdy as other StarTech products and is a little light. When I connected the adapter to my computer, I heard the OS chime that something was connected but nothing ever happened. I looked at the manual (which I never had to do before for StarTech adapters). The adapter has a built-in USB drive "FL2000DX" with the drivers needed to get started. I installed the included software "Fresco Logic Inc." and I then had to reboot. After I was able to connect and begin using the VGA port. The video from the adapter was slow as video lagged slightly compared to my main screen. Later I determined that not only did the installer load a driver "Fresco Logic IDDCX", it also installed its own software and put itself in the start-up items on my computer. In these days of viruses and backdoors, it doesn't make sense to risk my computer or network with this software. A few weeks after using this adapter, I noticed my computer running slowly and I uninstalled the Fresco software to get my computer running smoothly again. I was hoping to use this product regularly but I can't put my network at risk with this untrusted and unstable software. I received this product in exchange for an unbiased review.
| Helpful?
(5 Stars)
By: morty - 02/16/2018
The product is good and meeting the requirements if it is hooked up to one monitor. But, if you have dual monitors, the adapter is not picking up sometimes. You have remove the USB and put it back to look for the second monitor. Other than that, no issues and it is working fine. I received this product in exchange for an unbiased review. Thank you
| Helpful?
(2 Stars)

Slowed down the video of all monitors.

By: Double B - 05/26/2018
I installed this on my machine and the mouse and other response times of my machine slowed down. My mouse now stutters across the screen never moving smoothly. It is plugged into a USB 3 port and I am using a 7th Gen I5 processor with 8GB of RAM. If I unplug the device my computer works normally, When I plug it in everything slows down. Running Windows 10 Pro. I just use this PC for word processing and excel and other low video required programs. Even reducing the resolution on the monitor did little to help the issue.
| Helpful?
Sam, Customer Support on 28/5/2018 4:01:48 PM
Thank you for your feedback on USB32VGAV. We're sorry for the performance issues you're experiencing and would like to help. Since you're experiencing poor performance with this adapter connected, we suggest disabling hardware acceleration for your operating system and any other affected programs. You can find instructions on how to do so here: http://www.startech.com/faq/usb-video-adapters-hardware-acceleration#USB32VGAV If you continue to have any problems or have any questions, please contact our Technical Advisors. We're available 24 hours a day, 5 days a week, at http://www.startech.com/support
(3 Stars)

It works but you need a driver download first...

By: RyanC - 02/01/2019
It works but you need driver download first. if you're in a quick loaner pool. Nope, get the other one. Not convenience plug and play. You'll need plug and pray for non-technical folks.
| Helpful?
Sam, Customer Support on 11/2/2019 8:55:02 AM
Thank you for your feedback on USB32VGAV. We're sorry for the trouble you've had and want to help. The driver files should begin installation automatically after plugging the adapter into your computer. We'd like to look further into why the driver isn't automatically installing for you. Please reach out to our Technical Advisors at 1-800-265-1844 or www.startech.com/chat and we'd be happy to help find a resolution to this issue. We're available 24 hours a day, 5 days a week, to provide support.
(2 Stars)

Poor USB 2 Resolution

By: Boise - 10/12/2019
I picked up this product at a local store and it stated that it worked with both USB 3.0 and 2.0, I had some minor issues installing the drivers to get it working but nothing to complain about. The bad part was the fact that no where on the box nor in the instructions in the box did it state that the maximum 2.0 resolution was only 800X600. I've used StarTech in the past and have never been disappointed until today.
| Helpful?
Matt, Customer Support on 15/10/2019 5:37:23 PM
We always try to ensure our customers have exceptional experiences with us and our products and we apologize that you are not satisfied with our USB32VGAV. Due to the compression that this adapter uses, it is unable to reach resolutions above 800x600 when connected to USB 2.0. If you need a higher resolution over USB 2.0, we recommend and adapter with a higher compression rate such as our USB32VGAES found here: https://www.startech.com/USB32VGAES. If you have any questions or require any assistance, please feel free to contact us at www.startech.com/support
Feedback Back to top