Product ID: DKT30CHPDW
This sleek USB-C Multiport Adapter with HDMI combines the capability of three single-function adapters into a portable docking station for your laptop. You get the convenience of a USB-C to USB adapter, USB-C to Ethernet adapter, and USB-C 4K HDMI adapter all in one portable solution.
And, with support for 60W USB Power Delivery 2.0, you can power both the adapter and charge your laptop at the same time.
The versatile USB-C adapter lets you create a dual-monitor workstation virtually anywhere, providing 4K Ultra HD (3840 x 2160p) HDMI output with 30 Hz refresh rate and audio, two USB 3.0 ports, and a Gigabit Ethernet port, with support for USB Power Delivery 2.0.
The Gigabit Ethernet port with support for Wake-on-LAN (WOL), jumbo frames, VLAN tagging, and Energy-Efficient Ethernet, delivers a reliable wired network connection, ideal for areas with limited Wi-Fi access. Plus, with two additional USB 3.0 ports (USB Type-A) you can connect productivity devices like your mouse and/or flash drive.
Ideal for mobile use, the compact multiport adapter supports USB Power Delivery 2.0 (PD 2.0), so you can use your laptop’s USB-C power adapter to power both your laptop and the adapter. The adapter also features an integrated extended-length USB-C cable, for added flexibility in connecting to your laptop, which means one less cable to carry with you.
Get more done faster - More ports and more displays maximize end user connectivity and productivity
Quick installation - eliminate deployment headaches that waste time and frustrate end users
IT Grade quality - trusted by IT pros around the world for our rigorous in-house product testing, robust compliance, and lifetime multilingual technical support
The DKT30CHPDW is backed by a StarTech.com 3-year warranty and free lifetime technical support.
Note: To ensure full adapter functionality, your laptop’s USB-C port must support USB Power Delivery and DP alt mode.
|Warranty Information||Warranty||3 Years|
|Connector(s)||Connector Type(s)||1 - USB Type-C (24 pin) USB 3.0 (5Gbps)|
|1 - HDMI (19 pin)|
|1 - RJ-45|
|2 - USB Type-A (9 pin) USB 3.0 (5 Gbps)|
|1 - USB Type-C (24 pin) USB 3.0 (5Gbps)|
|Environmental||Operating Temperature||0°C to 50°C (32°F to 122°F)|
|Storage Temperature||-10°C to 65°C (14°F to 149°F)|
|Humidity||0~85% RH (Non-condensing)|
|Industry Standards||IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
|Chipset ID||VIA/VLI - VL813
VIA/VLI - VL100
Chrontel - CH7525A
ASIX - AX88179
|Packaging Information||Package Height||1.7 in [42 mm]|
|Package Length||8.4 in [21.3 cm]|
|Shipping (Package) Weight||0.4 lb [0.2 kg]|
|Package Width||5.8 in [14.7 cm]|
|Performance||Maximum Data Transfer Rate||5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
|Maximum Digital Resolutions||4096 x 2160p @ 24Hz or 3840 x 2160p (HDMI) @ 30Hz|
|Type and Rate||USB 3.0 - 5 Gbit/s|
|Compatible Networks||10/100/1000 Mbps|
|Full Duplex Support||Yes|
|Physical Characteristics||Color||Silver & White|
|Cable Length||9.8 in [250 mm]|
|Product Length||3.8 in [9.6 cm]|
|Product Width||2.0 in [51 mm]|
|Product Height||0.6 in [1.6 cm]|
|Weight of Product||2.3 oz [64 g]|
|Software||OS Compatibility||Windows® 7, 8, 8.1, 10
Mac OS® 10.9 to 10.15
|Special Notes / Requirements||System and Cable Requirements||A host laptop with an available USB-C port (to ensure full adapter functionality, the host USB-C port must support USB Power Delivery 2.0 and DP alt mode)|
|Note||Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.|
|System and Cable Requirements||Optional: USB-C power adapter (for example, your laptop’s USB-C based power adapter)|
|Note||The adapter can connect to a host laptop’s USB-C port that doesn’t support USB Power Delivery 2.0. However, in this configuration if a power adapter is connected to the multifunction adapter, it will not pass power through to your host laptop.|
|A 4K-capable display is required to achieve 3840 x 2160p resolution (4K is also known as 4K x 2K)|
|USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps.|
|Your laptop might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power. For more information about Power Delivery, refer to the manufacturer of your hardware.|
|What's in the Box||Included in Package||1 - USB-C multiport adapter|
|1 - quick-start guide|
Create Ultra HD connections between your High Speed HDMI®-equipped devices
Create Ultra HD connections between your High Speed HDMI®-equipped devices
Provides a high-speed, crystal-clear connection to your DVI digital devices
Charge or sync micro USB mobile devices from a standard USB port on your desktop or mobile computer
USB-C is a type of USB connector that is capable of supporting the following:
If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.
Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers.
This USB-C device requires that all of the following components support alternate modes:
If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.
For more information about the modes that your setup components support, refer to the information provided by the manufacturers.
To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:
To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.
For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers.
Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).
To install the driver:
Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).
Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
Download the latest drivers from the StarTech.com website at www.startech.com/Support. The part number and product ID are on the product packaging.
Note: Mac OS X usually saves the files to the Downloads folder that is associated with your user account and is located on the drive where Mac OS X is installed (for example, Macintosh HD\Users\your_name\Downloads).
Starting in High Sierra 10.13, macOS enforces stricter security policies than previous revisions. As a result of these changes, software packages, like those used in this installation, will need to be allowed within the macOS Security and Privacy settings, immediately after the software has been installed, in order for the device to operate.
To allow the software, follow these steps after you've completed installation on your Mac:
Note: The option to allow the software will be available within the Security & Privacy settings for 30 minutes. If the software is not allowed within that time frame, the software must be reinstalled in order for macOS to grant the opportunity to allow it again.
Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.
For more information about Power Delivery, refer to the manufacturer of your hardware.
When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:
Laptop docking station
To test your setup components, try the following:
Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.
Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.
When you test your cables, it is recommended that you do the following:
Test each cable individually.
Use short cables when you are testing.
When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:
Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.
If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.
If the device is listed with an error, reinstall the drivers following the instructions on the website.
Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.
Check to see if the monitor is being detected by Windows.
For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.
When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.
When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.
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