Thunderbolt 3 Dock - Dual 4K 60Hz Monitor TB3 Laptop Docking Station with DisplayPort, HDMI & 1080p VGA - 85W Power Delivery & Charging - 2x USB-A, Ethernet - Mac & Windows

Laptop Dock | Mac & Windows® | HDMI | DisplayPort | VGA | 85W PD

Product ID: TB3DK2DHV

2.6 stars (11 reviews) |
  • HIGH PERFORMANCE FEATURES: This Thunderbolt 3 certified dock supports dual 4K60Hz on DisplayPort and HDMI, 1080p VGA, 85W Power Delivery for laptop charging, 2-port USB-A hub & gigabit Ethernet ports
  • FLEXIBLE MONITOR COMBINATIONS: Offers support for new and legacy monitors in mulitple video output combinations. Dual DP, DP + HDMI, DP + VGA, or HDMI + VGA for creative and productivity usage
  • EASY TO DEPLOY & SETUP: Thunderbolt 3 Dock requires no driver setup or additional display adapters and with the included Thunderbolt 3 cable and front facing host port, this dock is easy to install
Your price
$449.99 SGD
VAT not included in the price

Create a powerful and flexible workstation with this Thunderbolt™ 3 dock. With dedicated dual video output, you can connect your Thunderbolt 3 equipped MacBook Pro or Windows® laptop to two 4K monitors, through a single Thunderbolt 3 cable.

Easy Installation & Deployment 

Simply connect the TB3 dock to your laptop with included TB3 cable and start working immediately. No time-consuming driver installations are required.  

Speed & Flexibility with 3 Monitor Options

Great for editing 4K video or other Ultra HD tasks, this Thunderbolt 3 docking station supports 40Gbps speeds and 4K resolution at 60Hz on two monitors. Enjoy ultimate flexibility in setting up your workstation, with monitor options including DisplayPort (DP), HDMI and VGA.

The dock offers many dedicated dual-video options:

2x DisplayPort (4096 x 2160p @ 60Hz)

1x DisplayPort + 1 HDMI (4096 x 2160p @ 60Hz)

1x VGA (1920 x 1200p @ 60Hz) + 1x DisplayPort (4096 x 2160p @ 60Hz)

1x VGA (1920 x 1200p @ 60Hz) + 1x HDMI (4096 x 2160p @ 60Hz)

The Ports You Need Most

Harness the reliability and speed of a wired network connection with the Gigabit Ethernet port (supporting PXE Boot and Wake-on-LAN). Connect your USB devices with two USB 3.0 Type-A ports.

Power & Charge with 85W Power Delivery

Through a single 120W power adapter, the Thunderbolt 3 docking station simultaneously powers and charges your laptop and your attached peripherals while it's docked. It provides up to 85W of charging power through Power Delivery.

The TB3DK2DHV is fully Thunderbolt 3 Certified and backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

  • Review or edit images, video or media files on dual 4K monitors
  • Ideal for permanent or mobile workstations, with multiple display options

Partner Numbers

  • UPC 065030876230

Compatibility

  • macOS Sierra (10.12) logo
  • macOS High Sierra (10.13) logo
  • Windows 10 logo
  • Windows 8 logo
  • Windows 7 logo
  • macOS Mojave (10.14) logo
  • macOS Catalina (10.15) logo
  • macOS Big Sur (11.0) logo
Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.15, 11.0

Specifications

Warranty Information Warranty 3 Years
Compatible Networks 10/100/1000 Mbps
Auto MDIX Yes
Connector(s) 1 - Connector Type(s) Thunderbolt™ 3 USB-C (24-pin) (40Gbps)
2 - Connector Type(s) DisplayPort (20 pin)
1 - Connector Type(s) HDMI (19 pin)
VGA (15 pin, High Density D-Sub)
2 - Connector Type(s) USB Type-A (9 pin) USB 3.0 (5 Gbps)
1 - Connector Type(s) RJ-45
Environmental Operating Temperature 0°C to 40°C (32°F to 104°F)
Storage Temperature -20°C to 70°C (-4°F to 158°F)
Humidity 20~80% RH (Non-condensing)
Hardware 4K Support Yes
Fast-Charge Port(s) Yes
Displays Supported 2
Bus Type Thunderbolt 3
Industry Standards Thunderbolt 3
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Chipset ID Intel - Alpine Ridge JHL6540
Intel - WGI210AT
ASMedia - ASM1042A
Parade - PS176
Chrontel - CH7517
Packaging Information Shipping (Package) Weight 2.9 lb [1.3 kg]
Package Length 10.0 in [25.4 cm]
Package Width 7.4 in [18.7 cm]
Package Height 2.6 in [65.0 mm]
Performance Maximum Data Transfer Rate 40 Gbps (Thunderbolt 3)
5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions Dual display - DisplayPort - 4096 x 2160p @ 60Hz
Dual display - 1x DisplayPort + 1x HDMI - 4096 x 2160p @ 60Hz
Dual display - 1x VGA 1920 x 1200 @ 60Hz + 1x DisplayPort 4096 x 2160p @ 60Hz
Dual display - 1x VGA 1920 x 1200 @ 60Hz + 1x HDMI 4096 x 2160p @ 60Hz
Single display - DisplayPort - 4096 x 2160p @ 60Hz
Single display - VGA - 1920 x 1200 @ 60Hz
Single display - HDMI - 4096 x 2160p @ 60Hz
Type and Rate Thunderbolt 3 - 40 Gbit/s
UASP Support Yes
PXE Yes
Full Duplex Support Yes
Physical Characteristics Color Gray
Material Aluminum
Cable Length 19.7 in [50 cm]
Product Length 7.7 in [19.6 cm]
Product Width 2.3 in [58.6 mm]
Product Height 0.9 in [23.5 mm]
Weight of Product 12.0 oz [340.0 g]
Power Power Source AC Adapter Included
Power Delivery 85W
Input Voltage 100 - 240 AC
Input Current 1.8 A
Output Voltage 19V DC
Output Current 6.32 A
Center Tip Polarity Positive
Plug Type N
Power Consumption (In Watts) 120W
Software OS Compatibility Windows® 7, 8, 8.1, 10
macOS 10.12 - 10.15, 11.0
Special Notes / Requirements System and Cable Requirements Thunderbolt 3 equipped computer with a Thunderbolt 3 port
Note A 4K-capable display is required to achieve 4K x 2K resolution (4K is also known as 4K x 2K).
What's in the Box 1 - Included in Package docking station
Thunderbolt 3 cable 1.6 ft [0.5 m]
universal power adapter
2 - Included in Package power cords (NA/JP, ANZ)
1 - Included in Package instruction manual

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Drivers/Downloads

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Driver(s):

Manual(s):

Datasheet

Product Support

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We are always ready to assist you with any questions you may have.

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Frequently Asked Questions

Installation

Active adapters are required if adapting DisplayPort to HDMI or DVI monitors. Active adapters use additional chips to make the conversion inside the adapter. Passive DisplayPort to HDMI or DVI will not work with this device.

Troubleshooting

If you set your display to [email protected] and connect a display to the DisplayPort output on the laptop docking station, your display may flicker. This issue only affects certain monitors and is a result of an interoperability issue between the hardware used in the display and the docking station. This issue is not specific to StarTech.com docking stations.

To resolve this issue, try any of the following:

  • Connect a USB-C to DisplayPort cable from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the display. (StarTech.com product ID for the USB-C to DisplayPort cable: CDP2DPMM1MB.)
  • Connect a USB-C to HDMI 2.0 cable from the USB-C Thunderbolt 3 port on the docking station to the HDMI input on the display. (StarTech.com product ID for the USB-C to HDMI 2.0 cable: CDP2HD4K60.)
  • If you are using a dual monitor setup, connect a dual DisplayPort adapter from the USB-C Thunderbolt 3 port on the docking station to the DisplayPort input on the displays. (StarTech.com product ID for the Thunderbolt 3 dual DisplayPort adapter: TB32DP2.)
  • Disable MST (Multi Stream Transport) or DisplayPort 1.2 mode on your display and enable [email protected] Refer to the information provided by the manufacturer for assistance. 

If your computer is not detecting your Thunderbolt™ 3 device, try the following:

  • Update the Thunderbolt software on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller NVM firmware on your Thunderbolt 3 host device.
  • Update the Thunderbolt controller drivers.
  • Update your motherboard BIOS or UEFI.

For more information about how to update the software, firmware, drivers, and BIOS or UEFI, refer to the website of the manufacturer of the Thunderbolt 3 host device. The following website includes links to some of the manufacturers of Thunderbolt 3 host devices: https://thunderbolttechnology.net/updates. If the manufacturer of your host device is not listed, you should contact the manufacturer or refer to their website for more information.

For more information about how to check which version of the Thunderbolt software and firmware you are currently using, see the following FAQ: https://www.startech.com/faq/thunderbolt-3-check-software-firmware.

For more information about Thunderbolt 3 host system and motherboard compatibility, refer to the Thunderbolt 3 Compatibility and Troubleshooting guide.

If you are only getting a single display to work with your Thunderbolt™3 device, make sure that your Thunderbolt 3 host device can support two separate DisplayPort lines over Thunderbolt 3. 

While Thunderbolt 3 supports dual monitors over a single connection, not all Thunderbolt 3 host devices are designed to meet this requirement. If your Thunderbolt 3 host device does not meet this requirement, you cannot troubleshoot this issue with software, firmware, or driver updates, and you cannot use this device to achieve dual displays over Thunderbolt 3. If you are not sure whether your Thunderbolt 3 host device supports dual monitors, contact your Thunderbolt 3 host device manufacturer.

If you confirmed that your Thunderbolt 3 host device does support dual monitors and you are only seeing a single display, see the following FAQ: https://www.startech.com/faq/thunderbolt-3-update-software-firmware.

For more information about Thunderbolt 3 host system and motherboard compatibility, refer to the Thunderbolt 3 Compatibility and Troubleshooting guide.

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your Thunderbolt 3 device do one of the following:

  • Select Connect Only Once.
  • Select Always Connect.

Caution! If you select Do Not Connect, only video will pass through on your Thunderbolt 3 device.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

  1. Right-click the Thunderbolt icon.
  2. Click Approve Attached Devices.
  3. Select the Thunderbolt 3 port that you want to authenticate.

To use a Thunderbolt 3 adapter to output to a display at 60Hz, your monitor must support the refresh rate and you need to set the monitor to work at 60Hz. By default, most monitors are set to DP1.1, which will not work with this Thunderbolt 3 device when you use a display at 60Hz. In most cases, you need to set your monitor's DisplayPort settings to DP1.2.

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.2. For more information about changing your monitor settings, refer to the website of the manufacturer of your monitor.

How To

To arrange extended displays on Windows 10, complete the following. 

  1. Press the Windows key+R, type desk.cpl, and press Enter. 
  2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
  3. Press ‘Identify’ to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  
  5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

  1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement
  2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
  3. Click on each display to determine what number each display is assigned to. 
  4. Drag and drop each display accordingly to the physical layout on your desk.  

When you connect a Thunderbolt™ device to any Windows operating system that can support Thunderbolt 3, a pop-up message appears. To use your device, complete the following:

  1. In the New Thunderbolt devices have been attached pop-up message, click OK.
  2. In the User Account Control pop-up message, click Yes.
  3. In the Approve Thunderbolt Devices pop-up message, do one of the following:
    • If you want to authorize your Thunderbolt devices every time that you connect them, select Connect Only Once in the drop-down list.
    • If you want to authorize your Thunderbolt devices only once, select Always Connect in the drop-down list.
  4. Click OK.

If you accidentally set your Thunderbolt device to Do Not Connect in step three above, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-denied-authentication.

If you accidentally set a Thunderbolt™3 device to not connect to your computer when prompted by the system, you can force the software to prompt you again for authentication. To do so, complete the following:

  1. Right-click the Thunderbolt icon.
  2. Click Approve Attached Devices.
  3. Select the Thunderbolt 3 port that you want to authenticate.

You can use the Thunderbolt™ software to manage your Thunderbolt 3 devices on a computer running a version of Windows. To manage your Thunderbolt 3 devices, complete the following:

  1. Click Start.
  2. Type Thunderbolt and click on the search result.
  3. Right-click the Thunderbolt icon.
  4. Click Manage Approved Devices.

Before You Buy

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is essential to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.  

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol. USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: http://www.startech.com/faq/usb-c-port-capabilites

Components

Thunderbolt™ 3 is the latest version of the Thunderbolt standard for connecting computers and electronic devices. It is capable of the following:

  • Total bandwidth up to 40Gbps. Data transfer speeds are dependent on the other features that you are using in your setup.
  • USB 3.1 Gen 2 support.
  • 4K 60Hz video on one or two separate displays.
  • 5K 60Hz video on a single display.
  • A 10 GbE network connection between two Thunderbolt 3 compatible computers.
  • Up to six devices daisy-chained from a single Thunderbolt 3 port.
  • Alternate modes, such as DisplayPort Alternate Mode (DP Alt Mode).
  • Bi-directional power delivery up to 100W (not all Thunderbolt 3 devices support power delivery).

USB-C and Thunderbolt 3

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: https://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

Backwards compatibility

If you use an adapter, Thunderbolt 3 host connections are compatible with Thunderbolt 1 and Thunderbolt 2 devices. You can use the StarTech.com TBT3TBTADAP to make a Thunderbolt 3 host connections backwards compatible.

Thunderbolt 3 devices are not backwards compatible with Thunderbolt 1 and Thunderbolt 2 host connections.

Although the Thunderbolt™ 3 standard is capable of data transfer speeds up to 40Gbps, not every cable can support this bandwidth. For example, cables over a certain length or made with certain materials are only capable of data transfer speeds up to 20Gbps. 

To confirm the capability of your Thunderbolt 3 cable, refer to the information provided by the manufacturer. StarTech.com lists the capabilities of the Thunderbolt 3 cables on the individual product pages.

There are two different Thunderbolt 3 cable symbols: the 20Gbps symbol and the 40Gbps symbol. The 20Gbps symbol is composed of the Thunderbolt 3 symbol, and the 40Gbps symbol is composed of the Thunderbolt 3 symbol and the number three. These images are shown below.

Thunderbolt 3 uses the USB-C connector, but not all host connections, cables, and devices with a USB-C connector support Thunderbolt 3. This means that a USB-C device is compatible with a Thunderbolt 3 host connection, but a Thunderbolt 3 device is not compatible with a USB-C host connection. Therefore, it is important to know whether you have a USB-C or a Thunderbolt 3 host, cable, or device.

To determine if your component is a Thunderbolt 3 device, look for the Thunderbolt 3 symbol (shown below). USB-C devices do not include this symbol.  For more information about USB-C, see the following FAQ: http://www.startech.com/faq/usb-c-port-capabilites.

Thunderbolt symbol: https://sgcdn.startech.com/005329/media/products/gallery_large/TBLT3MMXM.B.jpg.

No, you cannot use this device to increase the maximum number of displays that a video card supports. For example, if your video card only supports up to three displays and you add this device to your setup, your display limit is still three displays.

If you have connected more than one of this device to the same computer and are experiencing display issues, you should make sure that your video card can support the number of displays that you are using in your setup.

Common Issues

MacBook Air, MacBook Pro 13-inch, and Mac Mini systems using the new Apple M1 chip support only a single external display over the Thunderbolt 3 ports, even when connected to a Thunderbolt 3 docking station or adapter with more than one video output. This limitation also applies to using multiple Thunderbolt or Type C display adapters on both Type C ports. This is not a limitation of StarTech.com products specifically, and Apple lists support for only one external display in the Tech Specs for Video Support on the M1 MacBook Pro 13” [external link to apple.com]. Turning off the laptop display or using clamshell mode does not change this.

One option for docking that allows more than one external display with an Apple M1-based Mac is to use a USB-C DisplayLink-based docking station or video adapter that requires a driver install. One dual monitor example is our DK30CHDDPPD, but please contact StarTech.com support for a recommendation based on your specific setup.

Please note: this single monitor limitation does not affect Intel-based Macs with Thunderbolt 3.

Compliance and safety

Compliance letters

  • RoHS
    • Language: English
  • WEEE
    • Language: English

Safety Measures

  • If product has an exposed circuit board, do not touch the product under power.
  • If Class 1 Laser Product. Laser radiation is present when the system is open.
  • Wiring terminations should not be made with the product and/or electric lines under power.
  • Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines.
  • Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards.
*Product appearance and specifications are subject to change without notice.

Customer Reviews

(11 reviews)
2.6 out of 5 stars
  • 5 (1)
  • 4 (3)
  • 3 (2)
  • 2 (1)
  • 1 (4)
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1 - 11 of 11 Reviews
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(4 Stars)

By: CJEFF - 01/16/2019
Simple enough to plug and go. Only issue is that it doesn't power my Mac as advertised. But it's not an inconvenience to plug in the dock and the Mac charger.
| Helpful?
(4 Stars)

Good features - easy install

By: McBee - 04/21/2019
Company provided this for my Mac Pro (2018) and it works well except - the install software will not work on my macOS Mojave 10.14.4. I will still recommend this as a good solution for adding addional monitors to the Mac.
| Helpful?
(1 Stars)

Not worked as expected

By: batista - 05/20/2019
- VGA signal produces waves on screen at 1920x1200 @60Hz (with the same cable and monitor that works well with other PC) - Mouse and keyboard disconnects intermittently when external SSD requires bandwith + Power delivery works + Build quality
| Helpful?
Sam, Customer Support on 31/5/2019 2:51:11 PM
Thank you for your feedback on TB3DK2DHV. We're sorry for the issues you came across with it and hope to help. If you're using a wireless mouse and keyboard, connecting a USB 3 external drive may cause interference with the wireless signal. This is common across all USB 3.0 peripherals and devices that use 2.4GHz wireless signals. To address this problem, you could use something like a simple USB extension cable to move the transceiver further away from the USB port. We'd like to get some more details about the video issues you've had so we can help provide a fix. Please reach out to our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
(1 Stars)

Set-up nightmare

By: WillyD73 - 09/13/2019
My company bought this for me in addition to 2 monitors and a laptop with a USB-C port. I can’t find step by step installation instructions anywhere. Who can help me out of this nightmare?
| Helpful?
Matt, Customer Support on 17/9/2019 2:51:51 PM
We're sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. As long as your laptop has Thunderbolt 3, it should plug into the single Thunderbolt 3 port on the front of the dock and then everything else plugs into the back. If you require assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(1 Stars)

By: vince - 09/18/2019
| Helpful?
Matt, Customer Support on 18/9/2019 1:18:17 PM
We're sorry to hear about the difficulties you're experiencing with our TB3DK3DHV. Most of the features on this dock are plug-and-play in Windows but the network port needs a driver to function properly in Windows. If you require assistance installing this driver we'd be happy to help. You can contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(2 Stars)

Drivers won't install

By: anne1704 - 09/20/2019
Work issued this dock for my Macbook Pro running Mojave 10.14.6. When trying to install the drivers I get the message "this driver can't be installed because your version of macOS is too new." So I guess I have a new paperweight?
| Helpful?
Matt, Customer Support on 20/9/2019 11:48:09 AM
We apologize for any difficulties you're experiencing when installing the drivers for our TB3DK2DHV. This dock is native in macOS 10.14 so it should be plug-and-play without any driver installation needed. If you require any assistance getting this dock working, please contact us directly at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week.
(3 Stars)

Works fine out of the box.. its just ..

By: AGJH - 11/05/2019
Work issued this dock with a 2019 MacBook Pro. The dock worked fine out of the box, its just Startech supplying a 50cm cable is very amateur hour. I try to maintain a clean work surface with under routing for cables, however the supplied cable is so short that it "almost" forces you to stick this nasty little box on your desk. If I actually paid money for this dock, I would be extremely mad at their choice of supplying a 50cm cable [email protected]!
| Helpful?
Matt, Customer Support on 8/11/2019 3:48:42 PM
Thank you for sharing your review of our TB3DK2DHV. The reason that we include a shorter cable with the dock is because Thunderbolt 3 cables longer than 50cm need to be active or they only reach a maximum bandwidth of 20Gbps instead of the needed 40Gbps for dual 4K 60Hz displays. If you're looking for a longer cable and you need the full 40Gbps, our TBLT3MM1MA is a 3-foot active Thunderbolt 3 cable and if you only need 20Gbps, our TBLT3MM1M is a 3-foot passive Thunderbolt 3 cable. If you have any questions or require any assistance, you can reach us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(3 Stars)

It looked so promising

By: kenny - 11/18/2019
And it looked so promising... Bought as a trial of a multi platform dock before buying a crate-load to place on drop in workbench spaces for my users to be able to turn up and use screens and ethernet from any USBC Mac/Windows/Linux laptop. The dual screens are great. But the ethernet port does not work. Driver from the website complains this OS is too new. The product pages mentioned it was working under Catalina. OS Compatibility Windows® 7, 8, 8.1, 10 macOS 10.12 - 10.15 When will drivers be available? Will the drivers be available? Or is the hardware never going to work under 10.15+?
| Helpful?
Matt, Customer Support on 22/11/2019 4:46:15 PM
Hello Kenny, We pride ourselves on our high-quality standards and are sorry to hear about the difficulties you're experiencing with our TB3DK2DHV. This dock is natively supported in macOS 10.14 and 10.15 so no extra drivers are needed. It's possible that macOS may have incorrectly added the Ethernet on the dock as a Thunderbolt Bridge or Thunderbolt adapter. We recommend checking your network preferences, disabling those if you see them and then adding a new interface, ensuring you choose "Thunderbolt Ethernet" and this should allow the dock to work properly again. If you require any assistance, please do not hesitate to contact us at www.startech.com/uk/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(1 Stars)

Don't waste your time. DP no worky!

By: THEO - 01/09/2020
Tried replacing a Dell WD19TB with the StarTech TB3DK2DHV. After 1.5 hours, 7 cables, and two operating systems, couldn't get the StarTech to work using DisplayPort and two monitors. Only TWICE was I able to get just ONE monitor working. Checked drivers, firmware, settings, cables, verified both monitors set to DP 1.2, to no avail. Plugged the Dell WD19TB back in and BAM! It worked the first time. StarTech usually knocks it out of the park, so rather bummed about this one. Connecting to Windows 10 on Gigabyte Aero 15 XA laptop.
| Helpful?
Matt, Customer Support on 31/1/2020 3:52:41 PM
Hello Theo, It's important to us that our customers have a positive experience with our products and we're sorry to hear that our TB3DK2DHV isn't working for you. This dock should work with the Gigabyte Aero 15 XA as long as it's connected to the Thunderbolt 3 port and we'd be happy to help get this working properly. If you require any assistance, please do not hesitate to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
(5 Stars)

By: julian37 - 03/18/2020
| Helpful?
(4 Stars)

Works great after screen roulette finishes

By: locus123 - 07/21/2020
No issues when it's working. There doesn't seem to be any rhyme or reason when plugging it in to a Macbook on whether the external monitors will come back in the same rotation or not. Usually flipping the cable over or closing the laptop screen before plugging in will fix it. It's a small annoyance, but otherwise the dock works great.
| Helpful?
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