StarTech.com

Triple Monitor 4K USB-C Dock with 5x USB 3.0 Port

Laptop Docking Station | For Windows® | 60W Power Delivery| 4K 60 DP + HDMI

Product ID: DK30CH2DPPD

  • Dock your USB-C equipped Windows laptop with triple 4K monitors: 2x DisplayPort (DisplayLink) and 1x HDMI (DP Alt Mode)
  • Connect your USB devices with 5x USB 3.0 ports - 1x USB-C and 4x USB-A (incl 1x Fast-Charge)
  • Power and charge your laptop with Power Delivery 2.0 (up to 60W)
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  • Add wired network connectivity with the Gigabit Ethernet RJ45 port
  • Connect to a laptop’s USB-A port with a USB-C to A cable, sold separately (only dual display is supported and PD is not available through USB-A)
$7,510.99 MXN inc VAT

Overview

This TAA compliant 4K USB-C™ dock for Windows® laptops takes productivity to a whole new level, with support for triple 4K monitors - a first in the market. The USB Type-C dock provides 60W charging power, and 5x USB 3.0 ports to connect your peripheral devices. It’s the perfect accessory for your Dell™ XPS 15, Chromebook Pixel™, or another USB-C enabled PC laptop. 

The dock also connects to USB 3.0 laptops with a USB-A port (using a USB-C to A cable such as the USB315AC1M, sold separately).

Note: Power Delivery to charge your laptop is not available through USB-A, and only dual display is supported.

Enhance Productivity

The 4K USB-C Dock for Windows lets you create a three-monitor Ultra HD workstation. Connect:

2x 4K DisplayPort (DisplayLink) at 4096 x 2160 resolution / 3840 x 2160 @ 60Hz and
1x 4K HDMI (DP Alt Mode) at 4096 x 2160 resolution @ 24Hz / 3840 x 2160 @ 30Hz

For high-resolution applications, the universal laptop docking station can also connect to a 5K display (5120 x 2880 resolution) at 60Hz, by connecting the two DisplayPort ports to a single 5K display.

Powerful Connections

This triple-monitor docking station lets you connect your peripherals to transform your laptop into a full-sized workstation. With five USB 3.0 ports (1x USB Type-C and 4x USB Type-A incl 1x Fast-Charge port), a Gigabit Ethernet port, headset jack and separate 3.5 mm audio and microphone ports, you have all the connections you need for maximum performance.

60W Power Delivery

Using a single cable, the USB-C docking station with Power Delivery (up to 60W) will power and charge your laptop, and power your peripherals with its 120W power adapter.

The DK30CH2DPPD is backed by a StarTech.com 3-year warranty and free lifetime technical support.

Applications

Ideal for 4K video editing or working with high-resolution graphics

Work on multiple documents simultaneously in office applications

View multiple monitors at a glance, in financial or investment firms

Ideal for surveillance and monitoring

Technical Specifications

Warranty Information
Warranty 3 Years
Hardware
4K Support Yes
Bus Type USB-C
Chipset ID DisplayLink - DL-6950
Genesys Logic - GL3523
Texas Instruments - TPS65982
Displays Supported 3
Fast-Charge Port(s) Yes
Industry Standards USB Power Delivery Specification Rev. 2.0
USB Battery Charging Specification Rev. 1.2
DisplayPort 1.2
IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
USB 3.0 - Backward compatible with USB 2.0 and 1.1
Performance
Auto MDIX Yes
Compatible Networks 10/100/1000 Mbps
Full Duplex Support Yes
Maximum Data Transfer Rate 5 Gbps (USB 3.0)
2 Gbps (Ethernet; Full-Duplex)
Maximum Digital Resolutions 1x HDMI (DP Alt Mode) - 4096 x 2160p @24Hz / 3840 x 2160p @30Hz
2x DisplayPort (DisplayLink) - 4096 x 2160p @60Hz / 3840 x 2160p @60Hz

1x 5K DisplayPort using 2 DP video ports - 5120 x 2880 @60Hz

Lower resolutions are also supported. For example, if the max is 3840 x 2160p (4K), it also supports 2560 x 1600p and 2560 x 1440p.
Type and Rate USB 3.0 - 5 Gbit/s
UASP Support Yes
Connector(s)
Connector Type(s) 2 - DisplayPort (20 pin) Female
1 - HDMI (19 pin) Female
2 - USB Type-C (24 pin) USB 3.0 Female
1 - USB 3.0 A (Fast-Charge, 9 pin, SuperSpeed) Female
3 - USB Type-A (9 pin) USB 3.0 Female
1 - RJ-45 Female
1 - 3.5 mm Mini-Jack (4 Position) Female
2 - 3.5 mm Mini-Jack (3 Position) Female
1 - Security Lock Slot Female
Software
OS Compatibility Windows® 7, 8, 8.1, 10
Mac OS® 10.11 to 10.13.3
Chrome OS™
Special Notes / Requirements
Note Not all USB-C ports support the full functionality of the USB Type-C standard. Ensure that your host USB-C port supports USB Power Delivery 2.0 and DP alt mode.
4K resolution is supported on all 3 video ports. A 4K-capable DisplayPort display is required to achieve 4Kx2K resolutions
If connected to a USB 2.0 host port, or if using a USB 2.0 host connection cable, performance may be limited (USB 3.0 host cable included)
USB 3.0 is also known as USB 3.1 Gen 1; this connectivity standard offers speeds up to 5Gbps
5K resolution is supported by connecting the two DisplayPort video ports to a single 5K display. A 5K-capable display is required to achieve 5K (5120 x 2880 60Hz) resolutions
Extended displays are currently only supported with DisplayLink-based products on macOS 10.11 to 10.13.3. This may change in future versions.
The dock connects to the USB-C port on your laptop. The dock can also be connected to the USB-A port on laptops using a USB-C to A cable, sold separately, but only dual display is supported, and Power Delivery to charge your laptop is not available through USB-A
System and Cable Requirements USB-C enabled computer with an available USB Type-C port
Power
Center Tip Polarity Positive
Input Current 2 A
Input Voltage 100 ~ 240 AC
Output Current 6 A
Output Voltage 20V DC
Plug Type N
Power Delivery 60W
Power Source AC Adapter Included
Environmental
Humidity 0~95% RH
Operating Temperature 0°C to 60°C (32°F to 140°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Physical Characteristics
Color Black & Silver
Enclosure Type Plastic
Product Height 1.3 in [34 mm]
Product Length 10.6 in [270 mm]
Product Weight 13.6 oz [385 g]
Product Width 3.2 in [82 mm]
Packaging Information
Shipping (Package) Weight 49.3 oz [1396 g]
What's in the Box
Included in Package 1 - docking station
1 - USB-C cable
1 - universal power adapter (NA/JP, ANZ)
1 - instruction manual

Compatibility

View full OS compatibility
Windows® 7, 8, 8.1, 10
Mac OS® 10.11 to 10.13.3
Chrome OS™

Certifications

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Accessories

Product Support

Frequently Asked Questions

Before You Buy

Yes, you can use this laptop docking station to charge a laptop computer. 

For more information on what the requirements are and about how much power this laptop docking station provides, refer to the product manual.

USB-C is a type of USB connector that is capable of supporting the following:

  • Data transfer speeds up to 10Gbps, if you use USB 3.1.
  • Bi-directional power delivery up to 100W, if both the USB host connection and the device support it.
  • Alternate modes, which deliver different types of data at different speeds. For example, DisplayPort Alternate Mode (DP Alt Mode).

If using Thunderbolt 3 over USB-C, the connection is capable of additional features. For example, Thunderbolt 3 is capable of 40Gbps of total bandwidth. For more information, refer to the following FAQ: https://www.startech.com/faq/thunderbolt-3-port-capabilities.

Not all USB-C ports or devices are capable of supporting all of the features listed above, or all of the features at the maximum capabilities. If you require a specific USB-C feature, your USB host connection, cables, and device must all support the feature that you require. For more information about whether your components support specific USB-C features, refer to the information provided by the manufacturers. 

This USB-C device requires that all of the following components support alternate modes:

  • The USB-C host connection (for example, a computer and its port)
  • The USB-C cable
  • The USB-C device (for example, a hard drive docking station)

If your host device includes a Thunderbolt™ 3 connection, this USB-C device will work with your host device.

For more information about the modes that your setup components support, refer to the information provided by the manufacturers.

To use all of the features of this USB-C device, it is required that all of the following components support USB Power Delivery 2.0 and DisplayPort Alternate Mode:

  • The USB-C host connection.
  • The USB-C cable.
  • The USB-C device (for example, a hard drive docking station).

To check how much power this device requires, visit the product page, and look on the Technical Specifications tab.

For more information about the power delivery capabilities of your other components, refer to the information provided by the manufacturers.

No, one USB-C port (labelled with a laptop icon) is used to connect to the computer, and the other USB-C port is used for data only.

Installation

Note: Do not physically connect the USB laptop docking station to your computer until you are instructed to (Step 6).

  1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows will typically save the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads).
     
  2. Once the download is complete, extract the files from the zip folder. Right-click the DisplayLink.zip or DisplayLinkDock.zip file, select Extract All and follow the on-screen instructions.
  3. Select the appropriate folder for your operating system.
  4. Right-click Setup.exe. 
  5. Click Run as Administrator.

    Note: If the Run as Administrator option is not available, you may be attempting to run the installer from within the zipped file. Please extract the files using the instructions in Step 2.
     
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Connect any video cables from your display(s) to the video port(s) on the docking station. 
  8. Once Windows has restarted, connect the docking station to your computer.
  9. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display might flicker. This is normal.  Once the installation is complete you will see your Windows desktop extended to the additional monitor(s).

Note: Do not physically connect the USB laptop docking station to your computer until instructed to (Step 6).

  1. Log in to the computer as the local administrator.
  2. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

    Note: Windows typically saves the files to the Downloads folder associated with your user account (for example, C:\Users\your_name\Downloads.
     
  3. Once the download is complete, extract the files from the zip file. (Right-click the DisplayLink.zip file, select Extract All and follow the on-screen instructions.)
  4. Select the appropriate folder for your operating system.
  5. Double-click Setup.exe.
  6. Follow the on-screen prompts to install the device drivers and software. Restart the computer either when prompted, or when the installer disappears.
  7. Once Windows has restarted, connect the USB laptop docking station to your computer.
  8. Your computer will automatically complete the driver installation.

Note: Installation may take several seconds to complete. During the installation your display may flicker. This is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

How to

To confirm that Windows detects your USB device, complete the following:

  1. Press the Windows key+R, type devmgmt.msc, and press Enter.
  2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it.  For example, a USB controller card would be under Universal Serial Bus controllers.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

To confirm that the Mac OS detects your USB device, complete the following:

  1. Click the Apple icon.
  2. Click About This Mac.
  3. Click More Info or System Report.
  4. Under the appropriate heading, confirm that your USB device is listed and that there isn't an error. For example, a network card would be under Ethernet Cards.

You may need to refresh the System Information page after you plug in your device.  To do so, press Command R with the System Information page open.

Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product.

Troubleshooting

If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. 

The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening.

Windows 8 / 10

  1. On your keyboard, press the Windows key + X and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows 7 / Vista

  1. Click the Start button and select Control Panel.
  2. Click Hardware and Sound, then click Power Options.
  3. Click Change plan settings for the plan you want to change.
  4. Click Change advanced power settings.
  5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled.
  6. Click OK to apply the setting.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Windows XP

  1. On your desktop, right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab.
  3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it.
  4. Right-click the first USB Root Hub device and select Properties.
  5. Click the Power Management tab.
  6. Clear the box next to Allow the computer to turn off this device to save power.
  7. Click OK to apply the setting.
  8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name.

Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection.

Sometimes an on-board network interface card (NIC) conflicts with a new NIC.  In these cases it is best to disable the on-board NIC.

The best way to disable your on-board NIC is to go into your BIOS and disable it there if possible.  To do this, consult your motherboard manual.

You can also disable any NIC in Windows.  Here is how you do this:

First click Start, or, in Windows 10 and 8, hold down the Windows key and press X.  Then click Control Panel.

Windows 10

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows 8

  1. Click Network and Sharing Center.
  2. On the left, click Change adapter settings.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows 7

  1. Click Network and Internet.
  2. Click Network and Sharing Center.
  3. On the left, click Change adapter settings.
  4. Right-click the NIC that you would like to disable and select Disable.

Windows Vista

  1. Click Network and Sharing Center.
  2. On the left, click Manage network connections.
  3. Right-click the NIC that you would like to disable and select Disable.

Windows XP

  1. Click Network Connections.
  2. Right-click the NIC that you would like to disable and select Disable.

If the displays connected to your MST hub do not wake up after your computer goes to sleep, change the input on the monitor(s) from Auto to the correct input (for example, DisplayPort or HDMI). This prompts the monitor to send its identification data to the correct port instead of scanning for ports when the signal is lost.

After you select the correct input on the monitor(s), press the Scan button to initiate the handshake (EDID) process. For more information on the Scan button, refer to the following FAQ: http://www.startech.com/faq/mst-hubs-scan-button.

If you set the monitor to the correct video port and press the Scan button and the issue is still not resolved, you need to disable sleep mode on your computer. To disable sleep on a computer running a version of Windows, complete the following:

  1. Open Control Panel.

  2. Click Power Options.

Note: Depending on how you have the View by options set in Control Panel, you might have to click Hardware and Sound to see Power Options.

  1. Click Change plan settings for the plan in use.

  2. For both entries, change Put the computer to sleep to Never.

  3. Click Save Changes.

When you troubleshoot issues with a laptop docking station, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

  • Video cables

  • Video source

  • Video destination

  • Laptop Docking Station

  • USB peripherals

  • Ethernet Connection

To test your setup components, try the following:

  • Use the video cables, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection in another setup to see if the problem is with the components or the setup.

  • Use a different video cable, video source, video destination, laptop docking station, USB peripherals, and Ethernet connection setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

  • Test each cable individually.

  • Use short cables when you are testing.

When you test the video cables, video source, video destination, and laptop docking station it is recommended that you do the following:

  1. Press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

  2. If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

  3. If the device is listed with an error, reinstall the drivers following the instructions on the website.

  4. Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

  5. Check to see if the monitor is being detected by Windows.

For more information about testing the USB peripherals and the laptop docking station, visit www.startech.com/faq/usb_hubs_general_troubleshooting.

When you test Ethernet and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/network_adapters_general_troubleshooting.

When you test sound and the laptop docking station, refer to the following FAQ: http://www.startech.com/faq/sound_cards_general_troubleshooting.

Your laptop might not support Power Delivery or might have specific charging requirements. For example, if your laptop requires exactly 60W of power and an adapter consumes some of the 60W, your laptop might not recognize that it is getting enough power.

For more information about Power Delivery, refer to the manufacturer of your hardware.

To output 4K to a DisplayPort display at 30Hz, your monitor must support the resolution and refresh rate. If your monitor also supports 4K at 60Hz (DP 1.2 or higher), you may also need to set the monitor to work at 30Hz. 

To resolve this issue, use the buttons on your monitor to change the DisplayPort settings to DP1.1. For more information about how to change your monitor settings, refer to the website of the manufacturer of your monitor.