Customer Support FAQs

How do I cancel my order?

To cancel an order that has not been shipped, contact the Customer Service Advisory team as soon as possible.

Orders that have already been shipped cannot be canceled. If it is too late to cancel your order, refuse the package when it is delivered and have it sent back to StarTech.com. Inform the Customer Service Advisory team that you refused the package. After StarTech.com receives the returned products, allow 2 to 5 business days for StarTech.com to refund your payment.

Note: Only the cost of the parts are refunded. Shipping charges will not be refunded for orders that are not canceled in time.

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