Customer Support FAQs

How do I create a web login under my existing company record?

If your company has been set up as a reseller with StarTech.com and you do not have a login, complete the following:

  1. On the StarTech.com website, click the Reseller Area tab.
  2. Under New Customers, click Create Account.
  3. If you meet the criteria listed, select the check box.
  4. In the Tax ID field, enter your tax ID.
  5. Do one of the following:
    • To attach a scanned copy of your completed Resale/Exemption Certificate, select the first option and click Browse. Follow the on-screen instructions to attach your documents.
    • To fax your completed Resale/Exemption Certificate, select the I prefer to fax my registration instead option. Certificates should be faxed to 519-455-9425 and to the attention of the Customer Service Advisory team.
  6. Click Continue
  7. Under Account Type, select the I am a current StarTech.com Reseller looking for a web login ID option.
  8. Complete all required fields under Contact Information and Company Information.
  9. If you agree to the terms and conditions, select the Terms and Conditions check box.
  10. Click Create Account.

Note: When the form is completed and submitted, the Customer Service Advisory team will verify the request and add you to your company's record.

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