Customer Support FAQs

How do I place an international order on the StarTech.com website?

Note: When you place an order online, the only payment option is credit card.

To place an international order on the StarTech.com website, complete the following:

  1. If you do not already have one, create a StarTech.com account. For more information about how to create a StarTech.com account, refer to the following FAQ: How do I create an international account?.
  2. On the StarTech.com website, click Login at the top of the page.
  3. Enter your username and password, and click Login.
  4. Navigate to the product that you want to purchase and if necessary, change the quantity.
  5. Click Add to Cart. To access your cart at any time, click Your Cart at the top of the page.
  6. When you are finished adding items to your cart, click CHECKOUT at the top of the page.
  7. On the Billing and Shipping Information page, enter the shipping address.
  8. Click Next: Payment Method.
  9. On the Shipping and Payment Methods page, select your preferred shipping method.
  10. Enter your credit card information and click Next: Review Order.
  11. On the Review and Confirm Order page, confirm that the details of your order are correct, and then click Next: Place Order.

Your order number is displayed on the next page. Your order is then directed to the Customer Service Advisory team for processing. After the order is processed, you will receive an Order Confirmation email from StarTech.com.

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