Customer Support FAQs

Does StarTech.com offer warranty on its products?

StarTech.com offers a warranty on all of its products. The warranty covers the products purchased for a specified timeframe. During the warranty period, you can contact StarTech.com about any issues that you may experience. StarTech.com offers lifetime technical support for their products.

If a product is covered under warranty and it fails, StarTech.com will replace it for you. To have a product replaced under warranty, you must obtain a case number from the Technical Support Team. When you have a case number, fill out the Return Merchandise Authorization (RMA) form. For more information about filling out the RMA form, see How do I submit a Return Merchandise Authorization (RMA).

Note: To get a refund on a purchased product, you must return it to your place of purchase within their return policy. For products purchased directly from StarTech.com, you have 30 days to return a product.

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