Support

Product FAQs

The data on my drive is not accessible. How do I fix this?

  1. The drive may be damaged. Test with a known-working drive, or test the drive directly to a PC.
  2. The operating system on the computer may not support reading and writing to the file system on the docked hard drive or SSD.  Remember, Windows cannot read Mac or Linux file systems. Also, macOS can read but not write to NTFS drives.
  3. If the drives came from a RAID (Redundant Array of Independent Disks), they would not be accessible in our docking stations.
  4. If the drive uses 4Kn sectors, check the technical specifications of the docking station, and ensure it can read 4Kn drives.
|

Additional Resources

This FAQ applies to these products:
SATDOCK2REU3 SATDOCK4U3RE SATDOCK5U3ER SATDOCKU3S SATDUP11 SATDUP11IMG SATERASER4 SATSASDUPE11 SDOCK1EU3P2 SDOCK2U313 SDOCK2U313R SDOCK2U33 SDOCK2U33EB SDOCK2U33RE SDOCK2U33V SDOCK4U313 SDOCKU313 SDOCKU313E SDOCKU33BV SDOCKU33EBV SDOCKU33EF UNIDOCKU33
Back to top