USB 3.0 to DisplayPort Adapter - 4K 30Hz

Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5).

Prior to installing this device, please ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads).

2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
3. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator.

Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2.

4. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
5. Once Windows has restarted, connect the USB video adapter to your computer.
6. Your computer will automatically complete the driver installation and your device should be ready to use.

Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5).

Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack).

To install the driver:

1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging.

Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads).

2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions.
3. In the list of extracted files, double-click the Setup.exe file.
4. Follow the on-screen prompts to install the device drivers and restart the computer when prompted.
5. Once Windows has restarted, connect the USB video adapter to your computer.
6. Your computer will automatically complete the driver installation and your device should be ready to use.

Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor.

Note: Physically disconnect your USB Video Adapter from the computer before completing the steps below.

Windows 10 / 8

1. On your keyboard, press the Windows Key + X.
2. Click Control Panel.
3. Click Programs and Features.
4. Click Uninstall a program to display a list of all installed software on your computer.
5. Locate and select the USB Display Device (Trigger Family) software.
6. Click Uninstall at the top of your screen to begin the removal process and restart your computer when prompted.

Windows 7 / Vista

1. Click Start.
2. Click Control Panel.
3. Click Programs and Features.
4. Click Uninstall a program to display a list of all installed software on your computer.
5. Locate and select the USB Display Device (Trigger Family) software.
6. Click Uninstall at the top of your screen to begin the removal process and restart your computer when prompted.

Windows XP

1. Click Start.
2. Click Control Panel.
3. Click Add/Remove Programs to display a list of all installed software on your computer.
4. Locate and select the USB Display Device (Trigger Family) software.
5. Click Remove to begin the removal process and restart your computer when prompted.

1. Our driver may not be installed or is out of date.  Install the latest driver from StarTech.com’s website.
2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site.
3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA.  The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement.
4. An incompatible operating system is being used (i.e., MCT based adapter and macOS).  If using a Mac, we recommend exchanging the product for a DisplayLink based version.
5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input.

Your user account may require administrator privileges to install the driver.  If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step.

Disable hardware acceleration in each browser and Office application, then close and re-open each application.

Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device.

When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video source

• Video destination

• USB video adapter

To test your setup components, try the following:

• Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup.

• Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following:

• Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager.

• If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/support/faqs/technical-support?topic=expansion-cards#usb-cannot-detect-windows.

• If the device is listed with an error, reinstall the drivers following the instructions on the website.

• Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers.

• Check to see if the monitor is being detected by Windows.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following:

• Right-click on the desktop and click Properties.
• Click the Settings tab.
• If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor.

To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following:

• Right-click on the desktop and click Screen Resolution.
• You can click the drop-down menu under Display to see which monitors are detected.

If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. 

To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running.

Chromium-Based Microsoft Edge:

1. Click the Options icon (it has three dots on it).
2. Click Settings.
3. Click System.
4. Uncheck Use hardware acceleration when available.

Internet Explorer 9 and later

Note: Earlier versions of Internet Explorer do not use hardware acceleration.

1. Click the Start button.
2. Open Control Panel.
3. Click Network and Internet.
4. Click Internet Options.
5. Click the Advanced tab.
6. Browse to the Accelerated graphics screen.
7. Select the Use software rendering instead of GPU rendering check box.
8. Click Apply.
9. Restart your computer.

Mozilla Firefox

1. Open Firefox.
2. Press the Alt key.
3. Click Tools and Options.
4. Click the Advanced icon.
5. Click the General tab.
6. Under Browsing, clear the Use hardware acceleration when available check box.
7. Click the OK button.
8. Restart your web browser.

Google Chrome

1. Open Google Chrome.
2. Click the Options icon (it has three horizontal lines on it).
3. Click Settings.
4. Click Show advanced settings.
5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box.
6. Restart your web browser.

Microsoft Office 2013 / 2010

1. Open any program in Microsoft Office (for example, Microsoft Word).
2. Click the File tab.
3. In the menu on the left side of the screen, click Options.
4. Click Advanced.
5. Under Display, select the Disable hardware graphics acceleration check box.
6. Close and restart all of the Microsoft Office programs that you had open.

Windows 10 / 8

1. Press the Windows key +X.
2. Click Control Panel.
3. Click Personalization.
4. Select a high-contrast theme.

Windows 7 / Vista

1. Click the Start button.
2. Click Control Panel.
3. Click Personalization.
4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme.

Windows XP

1. Click the Start button.
2. Open the Control Panel.
3. Select Display.
4. Click the Settings tab.
5. Click Advanced.
6. Click the Troubleshooting tab.
7. Move the Hardware Acceleration slider to None.
8. Restart your computer.

While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off.

As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB).

Touchscreen Monitors

A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

All-in-One Computers

Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not.

When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind:

• Not all remote desktop software supports multiple monitors.
• Not all remote desktop software supports monitors that use USB video adapters.
• If the primary monitor is a monitor that uses a USB video adapter, you might run into problems.  If you do, try to continue to log in as the display might come back once you log in.

In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system:

Windows 10 and Windows  8

1. On your keyboard, press the Windows key + X and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows 7 and Windows Vista

1. Click the Start button and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

Windows XP

1. Click the Start button and select Control Panel.
2. Double-click Display.
3. Click the Settings tab, which will display your monitors as numbered icons.
4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions.
5. Click and drag the monitor icons to best match your physical setup.
6. Click OK to apply the changes and close the window.

To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors

If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter.

To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below:

Windows 10 / 8

1. On your keyboard, hold down the Windows Key and press X.
2. Click Control Panel.
3. Click Hardware and Sound.
4. Click Mouse located under Devices and Printers.
5. Click the Pointer Options tab.
6. Remove the check box from the Display pointer trails box.
7. Remove the check from the Enhance pointer precision box.
8. Click the Apply button.

Windows 7 / Vista

1. Click Start.
2. Click Control Panel.
3. Click Hardware and Sound.
4. Click Mouse located under Devices and Printers.
5. Click the Pointer Options tab.
6. Remove the check from the Display pointer trails box.
7. Remove the check from the Enhance pointer precision box.
8. Click the Apply button.

Windows XP

1. Click Start.
2. Click Control Panel. 

Note: If your control panel is set to category view select Switch to Classic View

3. Click Mouse.
4. Click the Pointer Options tab.
5. Under visibility, remove the check box from Display pointer trails.

If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration.

To arrange extended displays on Windows 10, complete the following. 

1. Press the Windows key+R, type desk.cpl, and press Enter. 
2. Under the ‘Multiple Displays’ selection, select ‘Extend Desktop To This Display.’  
3. Press ‘Identify’ to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  
5. Click the Apply button. 

To arrange extended displays on macOS, complete the following. 

1. Navigate to the Apple Menu > System Preferences, click Displays, then click Arrangement. 
2. Make sure that the ‘Mirror Displays’ checkbox is not selected. 
3. Click on each display to determine what number each display is assigned to. 
4. Drag and drop each display accordingly to the physical layout on your desk.  

Windows 10 / 8

1. On your keyboard, press the Windows Key + X and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column.
4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
5. Click OK to apply the changes and close the window.

Windows 7 / Vista

1. Click the Start button and select Control Panel.
2. Click Appearance and Personalization, then click Display.
3. Click the Resolution or Adjust Resolution option from the left column.
4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays.
5. Click OK to apply the changes and close the window.

Windows XP

1. Click the Start button and select Control Panel.
2. Double-click Display.
3. Click the Settings tab.
4. Un-check the box beside Extend my Windows desktop onto this monitor.
5. Click OK to apply the changes and close the window.

No, this product requires a video card or onboard video to already be present in the computer. Please also make sure that the latest video driver is installed for the existing video controller.