4x4 HDMI Matrix Switch with Picture-and-Picture Multiviewer or Video Wall

When you troubleshoot issues with a video splitter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue:

• Video cables

• Video switch

• Video source (such as a DVD player or computer)

• Video destination (such as a monitor or projector)

Note: When you are testing setup components, you should avoid using video adapters. For example, if you are converting a VGA source to HDMI for use with an HDMI switch, you should use an HDMI source when you test the components.

To test your setup components, try the following:

• Use the cable, video switch, video source, and video destination in another setup to see if the problem is with the components or the setup.

• Use a different cable, video switch, video source, and video destination in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup.

When you test your cables, it is recommended that you do the following:

• Test each cable individually.

• Use short cables when you are testing.

When you test the video source and video destination, it is recommended that you do the following:

• Remove the video switch from your setup and test to make sure that the video source and video destination work together without the video switch.

• Test to make sure that the video source and video destination work together at the resolution that you want to use.

Note: In order for your setup to work properly, the video source, switch, and destination all need to support the resolution that you are using.

To adjust the video settings on the VS424HDPIP, complete the following:

1. Press the Menu button.
2. Press + or – to select Picture.
3. Press Menu.
4. Press + or – to select one of the following setting options:

• Contrast
• Brightness
• Saturation
• Hue
• Reset All

5. Press Menu.
6. Press + or – to adjust the video settings.
7. Press Menu to apply the changes.

To select the audio format that this device outputs, complete the following:

1. Press the Menu button.
2. Press + or – to select Audio EDID.
3. Press Menu.
4. Press + or – to select one of the following setting options:

• LPCM
• 2CH
• LPCM 4CH
• LPCM 8CH
• BITSTREAM
• HD

5. Press Menu to apply the changes.

To use this device to display four video sources on a single display, complete the following:

1. Press the Power button.
2. Press the Menu button twice.
3. Press + or – to select Quad.
4. Press the Menu button.

No, you cannot rotate the image that is outputted from the switch. If you use a computer as the video source, you can rotate the displays in the display settings of your operating system.

You should not upgrade your device's firmware if you do not have any issues with the functionality of your device. The only time you should consider an upgrade is if you are experiencing a problem with the device, and you have confirmed that the firmware addresses this problem.  You can confirm this is the case by reviewing the documentation included with the firmware or by consulting with our Technical Support team. Incorrectly upgrading firmware can result in diminished performance so it is best to contact StarTech.com if you would like to perform this operation.

This device outputs HDMI video signals. If you have a display or video destination that uses another type of video connection, there are ways that you can convert the video signal or connection. These options are outlined below and organized by the target connection.

HDCP

When you consider whether to convert an HDMI video signal to another connection type, it is important to know if the media that is being converted from the HDMI video connection is protected by High-bandwidth Digital Content Protection (HDCP). If the media is protected by HDCP, you cannot convert to analog video connections because they do not support HDCP. You may experience this issue when you use devices like Blu-ray players, DVD players, and certain gaming consoles.

This device has an HDMI input port.  If you have a video source that uses another video connection, there are options available to convert the video signal or connection. These options will be outlined below for each video source connection.

DisplayPort Passive and Active Conversions

The converter that you require depends on the type of DisplayPort video source that you are using. For more information about converting DisplayPort video signals, refer to the following FAQ: https://www.startech.com/faq/DisplayPort_Converter_DP_Multi_Mode.